ANGELA CORMIER
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Southern California Edison (Temporary)
04.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CUSTOMER SERVICE REPRESENTATIVE AGENT (REMOTE)
Anthem Blue Cross BlueShield
09.2021 - 07.2023
- Handled escalated calls helping members find new primary doctors, pay copays, discuss deductibles and help them with complaints.
- Answered phones in a friendly manner and assisted callers with a variety of questions
- Utilized active listening techniques to identify customer needs and provide appropriate solutions
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
CUSTOMER SERVICE REPRESENTATIVE
Sitel
01.2022 - 08.2022
- Resolved customer complaints promptly and efficiently
- Tracked all incoming calls and emails from customers using appropriate software applications
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Updated and maintained database with accurate customer information and timely data entry
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
CUSTOMER SERVICE REPRESENTATIVE
The McGuire Group
01.2021 - 12.2021
- Conducted surveys for a variety of clients, including market research and public opinion polls, utilizing methods such as in-person interviews, telephone calls, online questionnaires, and mailings
- Assisted individuals in filling out applications or questionnaires
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help interviewees' comprehension
- Interviewed subjects at home, place of business, and field location.
CUSTOMER SERVICE REPRESENTATIVE
Cigna
02.2017 - 12.2020
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Resolved customer complaints promptly and efficiently
- Performed data entry tasks accurately and in a timely manner
- Responded to telephone inquiries and complaints following standard operating procedures
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tracked all incoming calls and emails from customers using appropriate software applications.
Education
HIGH SCHOOL OR EQUIVALENT -
Duarte High School
06.1998
Skills
- Customer Service (10 years)
- Cold Calling (2 years)
- Typing (10 years)
- Electronic Information Systems
- Microsoft Office
- Data Reporting
- Data Processing
- Updating Client Data
- Information Inputting
- Trained in 10-Key
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Southern California Edison (Temporary)
04.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sitel
01.2022 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE AGENT (REMOTE)
Anthem Blue Cross BlueShield
09.2021 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
The McGuire Group
01.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Cigna
02.2017 - 12.2020
HIGH SCHOOL OR EQUIVALENT -
Duarte High School