Angela Corona
Clayton,CA
Summary
Professional within project management and organizational oversight, bringing valuable experience and commitment to achieving goals. Known for fostering team collaboration and delivering results under changing circumstances. Demonstrated expertise in resource allocation and process improvement, ensuring reliability and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PMO Analyst
CGI
11.2024 - 10.2025
- Created and updated protocol documentation.
- Analyzed project data to identify trends and support decision-making processes.
- Developed and maintained project documentation, ensuring accuracy and compliance with standards.
- Collaborated with cross-functional teams to streamline reporting processes and improve communication.
- Assisted in the implementation of project management tools, enhancing team productivity and collaboration.
- Facilitated meetings to gather requirements and align stakeholder expectations on project deliverables.
- Oversaw quality assurance on project documents.
- Trained in Resource Management (RM) functions, including onboarding, offboarding, reporting, and role change coordination.
Compliance Audit Analyst
CGI
03.2023 - 11.2024
- Conducted internal assessments using the Capability Maturity Model Integration (CMMI) standards to identify compliance gaps and enhance operational efficiency.
- Prepared detailed reports on assessment findings, highlighting areas for improvement and risk mitigation strategies.
- Achieved timely completion of assessment projects through effective planning, execution, and follow-up procedures.
- Increased operational efficiency through continuous evaluation of business processes for alignment with best practices.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Prepared working papers, reports and supporting documentation for assessment findings.
- Fostering team collaboration, and ensuring project deadlines are met.
Jr. Business Analyst
CGI
10.2022 - 03.2023
- Developed procedural documents for reporting.
- Analyzed reported incidents and recurring trends to provide actionable insights and solutions.
- Proficient in data analysis tools, such as Excel, ensuring accurate and actionable insights.
- Analyzed business requirements to support project development and ensure alignment with stakeholder expectations.
- Assisted in testing phases by creating test cases and validating results against established criteria for quality assurance.
- Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
Credentialing Coordinator
LifeStance Health
08.2021 - 10.2022
- Coordinated provider credentialing processes to ensure compliance with regulatory standards.
- Streamlined application workflows, enhancing efficiency in processing credentials.
- Collaborated with internal departments to resolve credentialing discrepancies promptly.
- Maintained accurate and up-to-date credentialing databases and documentation systems
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
- Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
- Conducted primary source verifications such as background checks and board certifications.
Patient Services Representative
Pacific Coast Psychiatric Associates/LifeStance Health
02.2020 - 07.2021
- Facilitated patient scheduling and appointment management to enhance service efficiency.
- Managed patient records with accuracy, ensuring compliance with confidentiality regulations.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Trained new staff on operational procedures and customer service best practices.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Program Mentor
New Directions for Young Adults
04.2019 - 02.2020
- Help mentees maintain or gain skills in all domains, such as learning to cook, clean, social skills, academic skills, self-care and leisure, to live independently.
- Execution of data collection methods to support interventions and behavior change.
- Mentored participants in program objectives and personal development strategies.
- Developed tailored action plans to enhance individual learning outcomes.
- Coordinated resources and materials to support program delivery effectively.
- Implemented creative problem-solving techniques when faced with unexpected challenges during the course of the program mentorship initiatives.
- Built strong relationships with mentees, fostering open communication and trust.
Instructor
First Steps for Kids
05.2018 - 03.2019
- Provided services to children with Autism Spectrum Disorder (ASD) through Applied Behavior Analysis (ABA).
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to improve learning outcomes.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Teach appropriate skills to be increased and problematic behaviors to be decreased.
- Help clients maintain or gain skills in all domains, such as learning to learn, communicate, social, academic, self-care, motor play and leisure.
- Execution of data collection methods to support interventions and behavior change.
Dispatcher
RCH Cable
08.2015 - 04.2018
- Handled administrative tasks in office, such as receiving calls and emails.
- Prepared weekly reports to director and manager.
- Created invoices and processed customer payments.
- Data entry and important tasks for the employer.
- Provided assistance to technicians regarding issues with customer accounts.
- Created excel templates used for data organization.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Bachelor’s degree - Psychology
Saint Mary’s College
Moraga, CA06.2019
Associate’s degree - Psychology
Los Medanos College
Pittsburg, CA06.2016
Associate’s degree - Sociology
Los Medanos College
Pittsburg, CA06.2016
Skills
- Proficient in Microsoft Office Suite
- Project progress reporting
- Risk assessment analysis
- Effective team collaboration
- Effective problem resolution
- Active listening
- Project planning
- Meeting facilitation
- Adaptability and flexibility
- Detail-oriented
Certification
Capability Maturity Model Integration (CMMI)
Languages
English
Spanish
Timeline
PMO Analyst
CGI
11.2024 - 10.2025
Compliance Audit Analyst
CGI
03.2023 - 11.2024
Jr. Business Analyst
CGI
10.2022 - 03.2023
Credentialing Coordinator
LifeStance Health
08.2021 - 10.2022
Patient Services Representative
Pacific Coast Psychiatric Associates/LifeStance Health
02.2020 - 07.2021
Program Mentor
New Directions for Young Adults
04.2019 - 02.2020
Instructor
First Steps for Kids
05.2018 - 03.2019
Dispatcher
RCH Cable
08.2015 - 04.2018
Associate’s degree - Psychology
Los Medanos College
Associate’s degree - Sociology
Los Medanos College
Bachelor’s degree - Psychology
Saint Mary’s College