ANGELA COSSIO
Tyler,TX
Summary
Dedicated and detail-oriented criminal justice student with experience in customer service, sales operations, and teamwork. Proven ability to handle sensitive information with discretion, maintain confidentiality, and adapt to fast-paced environments. Skilled in problem-solving, research, and utilizing investigative tools and software. Proficient in Microsoft Office Suite, with strong communication skills and a commitment to delivering exceptional service. Seeking opportunities that challenge me while fostering personal and professional growth.
Overview
6
6
years of professional experience
Work History
OPERATIONS SALES ASSOCIATE
JCPENNEY
05.2022 - Current
- Delivered exceptional customer service by assisting customers with product selection, inquiries, and purchasing decisions, ensuring an engaging shopping experience
- Operated cash registers efficiently, processed transactions accurately, and maintained knowledge of current promotions and discounts
- Managed inventory by restocking shelves, organizing product displays, and conducting regular stock counts to ensure product availability
- Contributed to achieving sales targets by upselling and cross-selling merchandise, boosting overall sales performance
- Collaborated with team members to maintain store cleanliness, orderliness, and visual merchandising standards in alignment with company guidelines
- Assisted with store opening and closing procedures, including securing merchandise, cash handling, and ensuring safety protocols were followed
- Provided support in managing returns, exchanges, and customer complaints in a professional and timely manner, enhancing customer satisfaction
- Monitored stock levels and promptly communicated product shortages or discrepancies to the management team
- Maintained up-to-date knowledge of seasonal promotions, events, and new product arrivals to assist customers effectively
TEAM MEMBER
PAPPYS FIREWORKS
12.2018 - Current
- Assisted customers in selecting fireworks, providing product knowledge and safety information to ensure a safe and enjoyable experience
- Operated cash registers, processed transactions, and handled customer payments accurately in a fast-paced environment
- Maintained a clean and organized sales floor, ensuring all fireworks displays were properly stocked, labeled, and safely stored
- Educated customers on local laws and regulations regarding the safe use and purchase of fireworks, promoting safety and compliance
- Demonstrated excellent customer service by addressing inquiries, offering product recommendations, and resolving issues promptly
- Worked as part of a team to unload and organize shipments of fireworks, ensuring proper inventory management and stock rotation
- Ensured compliance with safety protocols and store policies while handling and displaying fireworks, minimizing risk and ensuring customer safety
- Supported promotional events and sales activities to drive customer engagement and increase sales during the peak season
- Assisted with setting up and breaking down fireworks tents, maintaining operational readiness and cleanliness throughout the season
- Provided positive and memorable experiences to customers by promoting a fun and festive atmosphere during high-traffic sales periods
Education
Bachelor of Science - Criminal Justice
University Of Texas At Tyler
03.2025
Associate - Criminal Justice Administration
VICTOR VALLEY COMMUNITY COLLEGE
05.2021
Skills
- Research skills
- Confidentiality and Discretion
- Problem-Solving Skills
- Technology Proficiency
- Familiarity with or willingness to learn about US civil procedures
- Possess or be willing to acquire digital reporting equipment
- Comfortable moderating live legal proceedings
- Fluent in English speaking, reading, and writing
- Strong technology skills, especially in typing
- Professional demeanor, reliability, punctuality, and appearance
- Willingness to work as an independent contractor
Timeline
OPERATIONS SALES ASSOCIATE
JCPENNEY
05.2022 - Current
TEAM MEMBER
PAPPYS FIREWORKS
12.2018 - Current
Bachelor of Science - Criminal Justice
University Of Texas At Tyler
Associate - Criminal Justice Administration
VICTOR VALLEY COMMUNITY COLLEGE