Angela Costales

SDS Coordinator is to provide solutions to our customers - receiving work orders, dispatching appropriately, monitoring the delivery process, and gathering necessary information for timely, accurate billing. Multitasking and working as a team is not only beneficial, but essential for this role. Additional tasks of this position include, but are not limited to: - Effective load planning. - Work alongside KN Seafreight offices to meet minimum load standards and create loads that can be readily dispatched. - Optimize loads for best possible service, while mitigating cost. - Operational planning of selected ports and ramps. - Address payable issues with customers and vendors, working in conjunction with the admin/accounting department. - Communicate directly with customers when necessary to advise shipment delays and updates. - Collect and organize data for reporting. - Provide excellent customer service to both internal and external customers, as well as trucking partners. Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments.

Receiving, recording and processing invoices for payment
Entering daily deposits
Researching and resolving customer deductions/discrpancies
Preparing and proscessing freight claims
Maintain daily communication with customers via email and phone regarding payment status
Sort and file documents after posting; may prepare bank deposits
Answering and routing phone calls
Other administrative tasks as needed

Review all incoming paperwork for appropriate documentation and approvals.
Invoice a wide variety of customers, each with their own specific guidelines on how to invoice.
Schedule payments to carriers to vendors if all paperwork is correct and complete.
Maintain accounts receivable reports, spreadsheets, and emails to follow up on customer payments.
Maintain all accounts payable reports, spreadsheets, and emails to answer payment status requests.
Apply customer payments timely and accurately.
Aid in the success of the company by answering inquiries via phone and email.
Communicate other departments to resolve issues, fees, and fines to maintain high customer satisfaction.
Perform office work such as filing and copying, preparing/opening of mail, answering phones, etc.
Perform other duties as assigned

Generated and submitted invoices based upon established accounts receivable schedules and terms.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Identified, researched and resolved billing variances to maintain system accuracy and currency.

Utilized Elite’s proprietary freight management technology platform to support daily
business operations.

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Tracked orders and notified customers of status or potential delays.

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Negotiated rates and secure carriers/drivers for freight needing to be delivered
primarily on spot market but could include outlier contracted lanes.

Oversaw assigned freight, from pickup to delivery, while providing real-time information to
all stakeholders.
Managed phone calls/emails/touches as assigned per day, communicating details
effectively with internal and external stakeholders.
Provided superior customer service to both carriers and clients.
Resolved problems for carriers and clients using critical thinking and problem-solving
skills.
Participated in and contributed professionally to weekly team and company meetings.

Generated documentation and information required for customer shipments.

Work as a team member with the teacher to meet the needs of the children and the classroom as a whole
Meet the emotional, social, physical and cognitive needs of each child
Maintain confidentiality
Maintain a safe and healthy environment
Daily assignments may include coverage for other staff during breaks and planning time, clean toys and educational materials, clean common areas such as bathrooms, kitchen, break room and outdoor play areas, remove garbage, inventory supplies, organize art and supplies cabinets.
Create home-style, nutritional meal plans in the boundaries of their school's menu and budget, as well as state and federal requirements.
Prepare meals/snacks for children and staff. Distribute food to the classrooms following appropriate health and safety guidelines, and policies.
Follow the daily menu provided by the Director which incorporates, USDA, licensing and/or health department regulations.
Maintain inventory of food and supplies and order more when needed.
Assists in classrooms as needed as an Assistant Teacher/Floater.
Are caring, compassionate and love what they do

Responsible for auditing Odyssey’s clients’ transportation freight invoices, which are submitted by carriers, for validity against customer business rules, contracts, and agreements.
Resolving any billing discrepancies with carriers, processing all failures (both cost and non-cost) and maintaining a high level of accuracy in audition invoices.
Correct discrepancies in customer intervention to the Odyssey CRS tool for issue resolution.
Notify Master Data group of any missing or inaccurate data in our audit system which is causing audit errors.
Correct discrepancies in customer shipment data when failing to pass system which is causing audit errors.
Have a thorough knowledge of customer Audit Business Rules and/or Odyssey contract agreements.
Process invoices from start to finish and always maintain a high level of accuracy in auditing invoices.

Oversaw freight preparation to keep regulations and client requirements satisfied.

Identified cost savings opportunities for customer.

Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.

Updated company database with shipping information using Oracle Transportation Management to maintain visibility of operations for management.

Coordinated all functions of load planning and freight movement in assigned region for maximum
utilization of equipment on a timely manner while remaining under budget.
Managed deadhead
Kept management well-informed of activities or potential issues and provided support to the operations
team as needed
Customer Relationship Management and Return Merchandise Authorization.
Paired trucks that were empty and/or unloading with freight that needed to be picked up and confirm dispatch
assignments with driver manager
Ensured efficient turnaround time for loads to minimize driver down time
Implement contingency logistics plans to secure on-time freight delivery in the event of an in-route
breakdown or accident
Found solutions for where supplies are coming from, how they will be picked up and by whom, and how
long it will take them to reach their destination
Supervised drivers and transportation experts, shipping and packaging specialists, and staffing team leaders

Folding, inserting and collating mail pieces manually, Fed Ex/UPS shipping and with the use of automated equipment
Performing quality control on customer statements, letters, checks and invoices
General computer input and typing skills
Basic research and problem-solving skills

Received and routed business correspondence to correct departments and staff members.

Managed multiple projects simultaneously using organizational and analytical skills.

Located and corrected data entry errors and reported to management.

Verified accuracy of data before transcribing.

Sorted and processed incoming reports before putting data into processing software.

Managed workflow scheduling, data entry and accuracy verification for large data projects.

Responsible for utilizing mail sorting and extraction devices Opex 50/51 IEM and high-speed devices Opex
150 and MPS 30/40 to sort, open and subsequently extract incoming remittances.
Must meet departmental production and quality standards and be fully capable of making quick and
accurate processing decisions.
Prepare regular and third-party payments for transport operations by sorting, opening, extracting, batching,
and counting various types of incoming mail remittance transactions within productivity and quality
objectives.
The operator is also responsible for performing routine maintenance and diagnosing mechanical problems.
Utilize data entry 10 key functions.
The operator must meet departmental production and quality standards and be fully capable of making
quick and accurate sorting decisions.
Responsibilities are keying information from the checks into the system or
rejecting items that should not be in the system.
The operator will be asked to perform routine maintenance and cleaning of equipment as well as identifies
potential issues.