Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Costales

Cramerton,NC

Summary

Driven by a strong background in logistics and finance, honed at companies like RXO, I excel in strategic planning and effective communication. Leveraging skills in Oracle and team collaboration, I've consistently enhanced operational efficiency and customer satisfaction, achieving significant cost savings and process optimizations across diverse roles.

Overview

8
8
years of professional experience

Work History

Associate Analyst, Claims

RXO
Charlotte
12.2022 - Current
  • Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests
  • Understand and interpret contractual terms and conditions
  • Act in the capacity of advisor to operations management, carriers, and customers regarding disposition of incidents and claims
  • Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices
  • Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
  • Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to RXO is identified and documented
  • Hold loss prevention meetings to provide operations guidance on future risk avoidance measures and provide damage prevention recommendations to operations and customers
  • Prepare reports and provide trend analysis, and handle special projects as assigned

SDS Coordinator Position

Kuehne & Nagel Logistics Services
Charlotte
04.2022 - 07.2022
  • Provide solutions to our customers – receiving work orders, dispatching appropriately, monitoring the delivery process, and gathering necessary information for timely, accurate billing
  • Multitasking and working as a team is not only beneficial, but essential for this role
  • Additional tasks of this position include but are not limited to: Effective load planning
  • Work alongside KN Sea freight offices to meet minimum load standards and create loads that can be readily dispatched
  • Optimize loads for the best possible service, while mitigating costs
  • Operational planning of selected ports and ramps
  • Address payable issues with customers and venders, working in conjunction with the admin/accounting department
  • Communicate directly with customers when necessary to advise shipment delays and updates
  • Collect and organize data for reporting
  • Provide excellent customer service to both internal and external customers, as well as trucking partners
  • Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments

Accounts Receivable Specialist

Depalo Foods
Belmont
11.2021 - 03.2022
  • Receiving, recording, and processing invoices for payment
  • Entering daily deposits
  • Researching and resolving customer deductions/discrepancies
  • Preparing and processing freight claims
  • Maintain daily communication with customers via email and phone regarding payment status
  • Sort and file documents after posting; may prepare bank deposits
  • Answering and routing phone calls
  • Other administrative tasks as needed

Billing Specialist | Logistics Coordinator

Elite Transit
Charlotte
04.2021 - 10.2021
  • Review all incoming paperwork for appropriate documentation and approvals
  • Invoice a wide variety of customers, each with their own specific guidelines on how to invoice
  • Schedule payments to carriers to vendors if all paperwork is correct and complete
  • Maintain accounts receivable reports spreadsheets, and emails to answer payment status requests
  • Apply customer payments timely and accurately
  • Aid in the success of the company by answering inquiries via phone and email
  • Communicate with other departments to resolve issues, fees, and fines to maintain high customer satisfaction
  • Perform office work such as filing and copying, preparing/opening of mail, answering phones, etc
  • Perform other duties as assigned
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Utilized Elite’s proprietary freight management technology platform to support daily business operations
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Tracked orders and notified customers of status or potential delays
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Negotiated rates and secure carriers/drivers for freight needing to be delivered primarily on the spot market but could include outlier contracted lanes
  • Oversaw assigned freight, from pickup to delivery, while providing real-time information to all stakeholders
  • Managed phone calls/emails/touches as assigned per day, communicating details effectively with internal and external stakeholders
  • Provided superior customer service to both carriers and clients
  • Resolved problems for carriers and clients using critical thinking and problem-solving skills
  • Participated in and contributed professionally to weekly team and company meetings
  • Generated documentation and information required for customer shipments

Cooker/Daycare Floater

Shady Brook Baptist Church Daycare
Charlotte
01.2020 - 12.2020
  • Work as a team member with the teacher to meet the needs of the children and the classroom
  • Meet the emotional, social, physical, and cognitive needs of each child
  • Maintain confidentiality
  • Maintain a safe and healthy environment
  • Daily assignments may include coverage for other staff during breaks and planning time, clean toys and educational materials, clean common areas such as bathrooms, kitchen, break room and outdoor play areas, remove garbage, inventory supplies, organize art and supplies cabinets
  • Create home-style, nutritional meal plans within the boundaries of their school's menu and budget, as well as state and federal requirements
  • Prepare meals/snacks for children and staff
  • Assists in classrooms as needed as an Assistant Teacher/Floater

Transportation Freight Specialist

Sparks Group
Charlotte
07.2018 - 12.2018
  • Responsible for auditing Odyssey’s clients’ transportation freight invoices, which are submitted by carriers, for validity against customer business rules, contracts, and agreements
  • Resolving any billing discrepancies with carriers, processing all failures (both cost and non-cost) and maintaining a high level of accuracy in audition invoices
  • Correct discrepancies in customer intervention to the Odyssey CRS tool for issue resolution
  • Notify Master Data group of any missing or inaccurate data in our audit system which is causing audit errors
  • Correct discrepancies in customer shipment data when failing to pass system which is causing audit errors
  • Have a thorough knowledge of customer Audit Business Rules and/or Odyssey contract agreements
  • Process invoices from start to finish and always maintain a high level of accuracy in auditing invoices

Homemaker

Family Crises
Cramerton
02.2018 - 07.2018

Logistics Load Planner

Genpak, LLC
Charlotte
01.2017 - 02.2018
  • Oversaw freight preparation to keep regulations and client requirements satisfied
  • Identified cost savings opportunities for customer
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads
  • Updated company database with shipping information using Oracle Transportation Management to maintain visibility of operations for management
  • Coordinated all functions of load planning and freight movement in assigned region for maximum utilization of equipment on a timely manner while remaining under budget
  • Managed deadhead
  • Kept management well-informed of activities or potential issues and provided support to the operations team as needed
  • Customer Relationship Management and Return Merchandise Authorization
  • Paired trucks that were empty and/or unloading with freight that needed to be picked up and confirm dispatch assignments with driver manager
  • Ensured efficient turnaround time for loads to minimize driver down time
  • Implement contingency logistics plans to secure on-time freight delivery in the event of an in-route breakdown or accident
  • Found solutions for where supplies are coming from, how they will be picked up and by whom, and how long it will take them to reach their destination
  • Supervised drivers and transportation experts, shipping, and packaging specialists, and staffing team leaders

Education

CPCC Accounting AP/AR

Gaston College
01-2007

High School -

South Point High School
06-1997

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent Communication
  • Strategic Planning
  • Time Management
  • Multi-tasking Capabilities
  • Accounting & Finance
  • Organizational Skills
  • Common Law Liability
  • Code of Federal Regulations
  • Rules and Tariffs
  • Transportation Contracts and Agreements
  • National Motor Freight Classification System
  • Hardworking
  • Self-motivated
  • Complex Problem Solving
  • Troubleshooting
  • Customer & Personal Service
  • Judgment & Decision Making
  • Active Learning
  • Team Collaboration
  • Oracle
  • AS400
  • ITS
  • General Ledger Accounting
  • Blume Global
  • SAP
  • Quick Books Pro

Timeline

Associate Analyst, Claims

RXO
12.2022 - Current

SDS Coordinator Position

Kuehne & Nagel Logistics Services
04.2022 - 07.2022

Accounts Receivable Specialist

Depalo Foods
11.2021 - 03.2022

Billing Specialist | Logistics Coordinator

Elite Transit
04.2021 - 10.2021

Cooker/Daycare Floater

Shady Brook Baptist Church Daycare
01.2020 - 12.2020

Transportation Freight Specialist

Sparks Group
07.2018 - 12.2018

Homemaker

Family Crises
02.2018 - 07.2018

Logistics Load Planner

Genpak, LLC
01.2017 - 02.2018

CPCC Accounting AP/AR

Gaston College

High School -

South Point High School

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Angela Costales