Angela Cotto
Upper Marlboro,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Translator
IRS
Washington DC
11.2009 - Current
- Translated documents from Spanish to English.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Listened to recordings and translated confidential information.
- Translated documents for research departments, supporting data collection and reporting.
- Used translation software to verify complex terms and expedite communication process.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Customer Service Representative
IRS
Jacksonville, Florida
10.2004 - 11.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times. Managed over 50 customer calls per day.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Bachelor of Arts - Education
University of Puerto Rico
San Juan, PRSkills
- Ground Transportation
- Judgment and Decision-Making
- Merchandise Sales
- Regional Dialects
- Active Listening
- Microsoft Access
- Customer Inquiries
- Customer Experience
- Spanish Interpreting
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Spanish
Full Professional
Timeline
Translator
IRS
11.2009 - Current
Customer Service Representative
IRS
10.2004 - 11.2009
Bachelor of Arts - Education
University of Puerto Rico