Summary
Overview
Work History
Education
Skills
Timeline
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Angela Hugi

Cotopaxi,CO

Summary

Adept at streamlining financial processes, I enhanced efficiency at Valley Ace Hardware through expert management and innovative bookkeeping practices. My strong analytical skills, coupled with a proven track record in fostering vendor and customer relationships and improving cash flow, reflect my ability to blend technical proficiency with exceptional interpersonal abilities.

Overview

5
5
years of professional experience

Work History

Bookkeeper

Valley Ace Hardware
07.2018 - 06.2022
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices
  • Enhanced team productivity with development and implementation of bookkeeping best practices.
  • Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
  • Input financial data and produced reports
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.

CSR

First State Bank
07.2017 - 07.2018
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.

Cashier

Lowe’s Grocery
04.2017 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Metropolitan State University of Denver
Denver, CO

Skills

  • Accounts receivable/payable
  • Accounting and bookkeeping
  • Quickbooks
  • Invoice processing
  • Bank statement reconciliation
  • CSR
  • Cashier
  • Elementary librarian / computer lab
  • Preschool teacher
  • In home daycare

Timeline

Bookkeeper

Valley Ace Hardware
07.2018 - 06.2022

CSR

First State Bank
07.2017 - 07.2018

Cashier

Lowe’s Grocery
04.2017 - 07.2017

Metropolitan State University of Denver

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Angela Hugi