ANGELA COX
San Gabriel,CA
Summary
Seasoned professional with a robust background in customer service and security management, notably at American Honda Motor/RMI. Excelled in roles requiring exceptional organization, client relations, and a polished presentation. Proven track record in enhancing customer satisfaction and streamlining operations, underpinned by adept multitasking and a positive, professional demeanor. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers.
Overview
8
8
years of professional experience
Work History
Customer Service Receptionist
American Honda Motor/RMI INT
Torrance, CA
04.2024 - Current
- Responsible for providing a professional and polished first impression by greeting high-level visitors, clients, and stakeholders with courtesy and efficiency while managing the reception area in the executive offices.
- Answering incoming calls and directing phone calls efficiently to the appropriate source.
- Handle administrative tasks compared to a standard receptionist role.
- Create and program security access badges upon request.
- Maintain and audit security badges.
STRTP Treatment Team Specialist
Fields Comprehensive Youth Services
ALTA LOMA, CA
10.2021 - 09.2023
- Assisted individuals with psychological and behavioral challenges.
- Produced growth and development in clients by assisting with life skills tools and orchestrated sessions, individually and collectively, to address problems and concerns.
- Facilitated communication between departments when needed, to ensure smooth operation.
- Conducted research on potential projects, developed reports in electronic databases for senior management review, noted daily occurrences, and produced incident reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Experience with conflict resolution techniques, identifying appropriate solutions to minimize issues, and quickly solving problems.
- Counseled residents and their families to achieve their goals.
- Handled intake procedures.
- Transported clients to healthcare appointments and interacted with their healthcare providers.
Security Supervisor
American Honda Motor/RMI
Torrance, CA
09.2018 - 10.2021
- Supervised seven security guards.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Assisted with briefing and debriefing security guards at the beginning and the end of shifts.
- Responded to alarm systems.
- Conducted new-hire training.
- Created incident reports for management review.
- Controlled access to premises.
- Handled various office duties.
Home Care Provider
Karl Chaney
Alta Loma, CA
04.2017 - 08.2018
- Case Management.
- Assisted with life skills.
- Companionship
Customer Service/Scheduling Coordinator
Pulmonary Consultants & Primary Care Physicians Medical Group
Orange, CA
11.2016 - 04.2017
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Communicated medical test results to patients.
- Verified insurance coverage.
- Handles approximately two hundred calls per day.
- Various office duties.
Education
Medical Administrative Specialist
UEI College
Ontario, CA10-2016
Business Administration and Management
San Bernardino Valley College
San Bernardino, CASkills
- Customer focus
- Scheduling appointments
- Meeting coordination
- Organization
- Client relations
- File organization
- Call handling
- Guest relations
- Policy enforcement
- Front desk operations
- Scheduling
- Multitasking and prioritization
- Positive and professional
- Clerical support
- Record preparation
- Data entry
- Telephone skills
- Security
- Professional and polished presentation
Timeline
Customer Service Receptionist
American Honda Motor/RMI INT
04.2024 - Current
STRTP Treatment Team Specialist
Fields Comprehensive Youth Services
10.2021 - 09.2023
Security Supervisor
American Honda Motor/RMI
09.2018 - 10.2021
Home Care Provider
Karl Chaney
04.2017 - 08.2018
Customer Service/Scheduling Coordinator
Pulmonary Consultants & Primary Care Physicians Medical Group
11.2016 - 04.2017
Medical Administrative Specialist
UEI College
Business Administration and Management
San Bernardino Valley College