Angela C. Ragusa
Sound Beach
Summary
Organized and detail-oriented Administrative Assistant with 5+ years of experience in federal, corporate, and customer-focused environments. Skilled in managing high-volume documentation, scheduling, timekeeping, and case processing. Recognized for reliability, adaptability, and strong interpersonal skills with a proven ability to support executives, teams, and clients. Proficient in Microsoft Office Suite, Google Workspace, and federal administrative systems.
Overview
11
11
years of professional experience
Work History
Clerk
Internal Revenue Service
01.2022 - Current
- Process and route high-volume mail, including checks, using ICT functions and AMS scanning software.
- Review, validate, and code case data to ensure accuracy and compliance.
- Maintain timekeeping records, personnel files, and case inventory through automated systems.
- Generate routine and ad-hoc reports on inventory, production, and attendance.
- Audit and reclassify archived records in accordance with program requirements.
Style Consultant
Target
01.2020 - 01.2022
- Delivered front-line customer support while balancing floor presentation and sales goals.
- Collaborated across departments in a fast-paced retail environment.
- Resolved guest concerns with professionalism and efficiency.
Sales Lead / Keyholder
New York & Company
01.2019 - 01.2020
- Supervised evening store operations, including cash handling and bank deposits.
- Monitored sales performance and ensured merchandising compliance.
- Fostered customer relationships to increase repeat business.
Administrative Assistant
Banister Nissan of Norfolk
01.2016 - 01.2017
- Prepared sales addendums, processed DMV paperwork, and supported finance documentation.
- Generated daily performance reports for management review.
- Assisted sales staff and leadership with administrative needs.
Front Desk Agent
Courtyard by Marriott
01.2015 - 01.2016
- Handled guest check-ins, reservations, and daily financial audits.
- Resolved customer issues to maintain high satisfaction ratings.
- Completed end-of-day closing procedures and reports.
Education
Associate of Applied Science - Liberal Arts, Early Childhood Education
Suffolk County Community College
Selden, NYSkills
- Administrative Support & Office Management
- Records & Document Processing (AMS Software)
- Scheduling, Timekeeping & Calendar Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace (Docs, Calendar, Zoom)
- Customer Service & Conflict Resolution
- Report Preparation & Data Entry
- Team Collaboration & Training
- Customer relationship management
- Filing systems
Timeline
Clerk
Internal Revenue Service
01.2022 - Current
Style Consultant
Target
01.2020 - 01.2022
Sales Lead / Keyholder
New York & Company
01.2019 - 01.2020
Administrative Assistant
Banister Nissan of Norfolk
01.2016 - 01.2017
Front Desk Agent
Courtyard by Marriott
01.2015 - 01.2016
Associate of Applied Science - Liberal Arts, Early Childhood Education
Suffolk County Community College