Angela Crain
Bertram
Summary
Dynamic Registered Nurse and healthcare leader with over 30 years of clinical and operational expertise, specializing in care coordination, population health, and clinic operations. Demonstrated success in leadership roles such as Clinic Manager II, Nursing Supervisor, and Nurse Navigator, with a focus on enhancing patient outcomes, optimizing workflows, and guiding interdisciplinary teams. Currently pursuing a Master of Healthcare Administration to transition into executive healthcare leadership, showcasing a proven track record in patient navigation and advocacy that fosters improved satisfaction and outcomes. Recognized for a collaborative approach and commitment to excellence while effectively managing complex projects and aligning team efforts with strategic organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Nurse Navigator
Austin Regional Clinic
- Current
- - Coordinate care for high-risk populations
- - Utilize EPIC Healthy Planet for population health management
- - Collaborate with interdisciplinary teams
- - Support chronic disease management and transitions of care
Clinic Manager II
Austin Regional Clinic
Liberty Hill, TX
06.2020 - 03.2025
- - Directed clinic operations including clinical, technical, and business functions
- - Managed budgets, financial performance, and capital expenditures
- - Opened and operationalized a new clinic location
- - Implemented COVID-19 protocols and vaccination programs
- - Ensured regulatory compliance and quality care delivery
Clinic Manager
Austin Regional Clinic
Leander, TX
05.2019 - 06.2020
- - Oversaw clinic operations and staffing
- - Assisted with financial planning and budgeting
- - Implemented quality improvement initiatives
- - Coordinated operational and facility improvements
Clinical Nursing Supervisor II
Austin Regional Clinic
Cedar Park, TX
04.2012 - 05.2019
- - Supervised RNs, LVNs, and medical assistants
- - Led staff education and ensured adherence to clinical protocols
- - Managed triage operations and care coordination
- - Served as regional nursing leadership resource
Research Coordintor
Austin Heart
Austin, TX
04.2004 - 04.2012
- Coordinated research studies, ensuring compliance with protocols and regulatory requirements.
- Assisted in data collection and analysis, maintaining accuracy and confidentiality throughout processes.
- Supported recruitment efforts for clinical trials, engaging participants through outreach initiatives.
- Developed study materials, including informed consent forms and participant questionnaires, enhancing clarity and comprehension.
- Monitored study progress, identifying potential issues and implementing corrective actions to maintain timelines.
Education
Master of Healthcare Administration -
West Coast University
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA12-2024
Associate Degree in Nursing - undefined
Austin Community College
Licensed Vocational Nursing - undefined
Austin Community College
Skills
- Care Coordination
- EPIC Healthy Planet
- Population Health
- Clinic Operations
- Leadership
- Quality Improvement
- Chronic Disease Management
- Patient Education
Certification
- Registered Nurse (RN)
- Basic Life Support (BLS)
- Texas Vaccines for Children (TVFC) Coordinator
Timeline
Clinic Manager II
Austin Regional Clinic
06.2020 - 03.2025
Clinic Manager
Austin Regional Clinic
05.2019 - 06.2020
Clinical Nursing Supervisor II
Austin Regional Clinic
04.2012 - 05.2019
Research Coordintor
Austin Heart
04.2004 - 04.2012
Nurse Navigator
Austin Regional Clinic
- Current
Associate Degree in Nursing - undefined
Austin Community College
Licensed Vocational Nursing - undefined
Austin Community College
Master of Healthcare Administration -
West Coast University
Bachelor of Science - Nursing
West Coast University
Leadership Achievements
- Mentor and training incoming Center mangers
- Heart of CMS award 2021
- Mentor for the TVFC program for North region
- Opened New Liberty Hill location 2021
- Heart of CMS 2026