Angela Cristal
Salinas,CA
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Alfonso’s Mexican Restaurant. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating exceptional organizational skills and adaptability. Achieved significant improvements in team performance and business growth through strategic decision-making and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager/Owner
Alfonso’s Mexican Restaurant
03.2010 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server
Cannery Row Pizzeria
09.2008 - 03.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banquet Server
Monterey Plaza Hotel & Spa
05.2008 - 09.2008
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Housekeeper
La Quinta Inn
11.2007 - 05.2008
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
Bachelor Of Arts For Teaching - English And French Philology
Moldova State University
Chisinau MD07.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Customer Service
- Decision-Making
- Computer Skills
- Positive Attitude
- Problem Resolution
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Goal Setting
- Professional and Courteous
Certification
Microsoft word
Languages
Romanian
Native or Bilingual
Russian
Professional Working
Spanish
Professional Working
Timeline
Manager/Owner
Alfonso’s Mexican Restaurant
03.2010 - 04.2023
Server
Cannery Row Pizzeria
09.2008 - 03.2010
Banquet Server
Monterey Plaza Hotel & Spa
05.2008 - 09.2008
Housekeeper
La Quinta Inn
11.2007 - 05.2008
Bachelor Of Arts For Teaching - English And French Philology
Moldova State University