Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Crosland

Columbia,SC

Summary

Accomplished Financial Readiness Program Manager with a proven track record at Army Community Service (ACS), adept in strategic planning and team leadership. Excelled in enhancing Soldier and Family adaptability through innovative program leadership and partnership development. Skilled in data analysis and critical thinking, significantly improved program efficiency and effectiveness.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Financial Readiness Program Manager

Army Community Service (ACS)
01.2017 - Current
  • Manage and supervise administrative and daily program operations, complying with policies and regulations.
  • Support installation leadership through command and community engagement, providing consistent and comprehensive prevention, life skills, through tailored services to foster the Army’s commitment to maximize Soldier, Family and Civilian adaptability and self-reliance.
  • Participate in the Commander’s Ready and Resilient Council (CR2C) by presenting information at quarterly meetings.
  • Participate in various boards and workgroups to include the Family Readiness Workgroup, Integrated Prevention Advisory Group, Holistic Health and Fitness, IMCOM/G9 Financial Readiness Advisory group.
  • Develop PowerPoint presentation which includes graphs, charts and local statistical data.
  • Brief Fort Jackson leadership at the Installation Prevention Team Meeting on financial issues affecting local Army personnel. Retrieve and analyze data per the request of the commander.
  • Brief the Commanding General and other Fort Jackson leaders at the CR2C to inform them on program impact, efficiency, and effectiveness as well as on financial issues affecting Soldiers and Families assigned to the installation.
  • Engage in brigade and battalion level Risk Reduction Meetings and Unit Health Promotion Team Meetings.
  • Establish strong relationships with key stakeholders, ensuring support for program initiatives. Engage and leverage community partners to enhance delivery of the program.
  • Develop strategic plans, setting clear objectives and achievable milestones for the team.
  • Manage cross-functional teams for successful project completion within deadlines and budgets.
  • Conduct comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Examine and test financial records and controls on a quarterly basis to determine the effectiveness of inter-office operations.
  • Review records for accuracy to ensure they are being maintained in accordance with applicable regulations and operating procedures. Ensures annual audits are completed by disinterested officer and forwarded to higher headquarters
  • Utilize ACS needs assessments and the Community Strengths and Themes assessment to ensure agency is providing relevant services and meeting the needs of the community
  • Facilitate workshops and conduct one-on-one training to educate team members. Organize community-wide events involving multiple on and off post agencies. Evaluate event progress to achieve objectives and goals.
  • Lead and supervise staff of four GS-11 and one GS-09 employees. Utilize Defense Performance Management and Appraisal Program (DPMAP) to create employee elements, provide periodic feedback and conduct evaluations and annual appraisals.
  • Utilize Defense Travel System (DTS) to review and obligate funds to support official Temporary Duty travel.
  • Coach team members on professional development opportunities, contributing to improved overall performance.
  • Assist ACS Division Chief with reviewing of resumes when hiring, utilize scoring matrix to rate potential employees, interview and assist in the selection of new hires. Evaluate professional credentials, education, and experience to ensure most well qualified personnel
  • Perform as the acting ACS Division Chief in the absence of ACS Division Chief.

Army Emergency Relief (AER) Specialist

Army Community Service (ACS)
01.2009 - 01.2017
  • Interviewed clients, conducted financial assessments, reviewed credit reports, analyzed client budgets and made recommendations to improve the client’s financial standing.
  • Assessed complex situations and provide emergency financial assistance to active and retired members of the military and their dependents in the form of zero interest loans and/or grants.
  • Disbursed over $1M in emergency financial assistance to Soldiers and Families.
  • Provided guidance to clients on areas of debt management, consumer issues, credit, bankruptcy, money management, and the Thrift Savings Plan.
  • Prepare monthly, quarterly, and yearly reports that captures the essence of trends in the Army and at the installation level.
  • Trained company commanders and first sergeants at the quarterly Fort Jackson Company Commander and First Sergeant’s Course.
  • Planned and directed installation-wide activities of the annual fundraising campaign.
  • Monitored campaign progress, oversaw the collection and safeguarding of funds and submitted reports and progress to higher headquarters.
  • Collected over $300k in campaign donations.

Army Family Team Building/Action Plan Program Mgr

Army Community Service (ACS)
04.2008 - 01.2009
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key leadership, military spouses and community members, ensuring support for program initiatives.
  • Planned, justified, and managed resources necessary to support program components.
  • Recruited and maintained relationships with volunteers.
  • Supervised five volunteers.
  • Publicized program through various sources such as the Fort Jackson Leader, established distribution list, and Family Readiness Groups on a continuous basis.

Teller Supervisor

Global Credit Union
03.2002 - 04.2005
  • Managed seven teller schedules, ensuring adequate staffing levels during peak business hours.
  • Identified and researched account discrepancies and provided follow-up.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Conducted Automated Teller Machine audits containing $300K.
  • Worked with the Italian Bank on currency conversions of up to $500K.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Education

Bachelor of Science - Business Administration

Columbia Southern University
Orange Beach, AL
11.2014

Skills

  • Team leadership and direction
  • Decision-making
  • Program leadership
  • Critical thinking
  • Work Planning and Prioritization
  • Customer service
  • Presentation creation and delivery
  • Data analysis
  • Community outreach
  • Personnel management
  • Financial leadership
  • Problem-solving

Certification

  • Accredited Financial Counselor (AFCPE)
  • Secret Security Clearance (valid thru 2029)
  • Confidential Financial Disclosure Report (OGE Form 450), 2024
  • S.C. Notary Public, thru July 2033
  • Defense Travel System Authorizing Official
  • Automated Time & Attendance Production System (ATAAPS) Certifying Official

Timeline

Financial Readiness Program Manager

Army Community Service (ACS)
01.2017 - Current

Army Emergency Relief (AER) Specialist

Army Community Service (ACS)
01.2009 - 01.2017

Army Family Team Building/Action Plan Program Mgr

Army Community Service (ACS)
04.2008 - 01.2009

Teller Supervisor

Global Credit Union
03.2002 - 04.2005

Bachelor of Science - Business Administration

Columbia Southern University

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Angela Crosland