ANGELA CROSSLEY

My career trajectory reflects a sophisticated blend of roles that showcase evolving skill set and adaptability across various facets of the insurance and risk management industries. Each position has built upon the last, cumulatively enriching my expertise and opening new avenues for professional growth.

My career choices reflect a continuous learning journey. Each role served as an education in itself, providing me with new tools and insights that are applicable across a variety of sectors.

Through my diverse roles, I have developed a robust skill set that includes data analysis, AI technology application, strategic risk management, and comprehensive safety and compliance oversight. These skills have enhanced my capability within the insurance sector and positioned me well for opportunities in other fields, such as technology, healthcare management, and corporate training.

My career illustrates how strategic career choices, driven by a willingness to learn and adapt, can lead to a rich and diverse skill set. My journey underscores the value of embracing change and the potential to unlock new career paths that span across different industries, highlighting me as a versatile and valuable professional in today’s dynamic job market. I am excited to see where my journey leads me next.

• Self-Insured Certificate (SIP), State of California
• Property and Casualty License
• Certificate in School Risk Management
• Sexual Harassment Seminar
• Supervision Academy
• CPR/FA/AED, Safety Management Specialist Program – Safety Center
• Confined Space Hazard Awareness, Safety Center
• OSHA 511, Occupational Safety and Health Standards for General Industry Safety Specialist

Available upon request

• IS-700A, National Incident Management System (NIMS), An Introduction
• IS-800B, National Response Framework, An Introduction
• IS-100B, Introduction to Incident Command System
• IS-200B, ICS for Single Resources and Initial Action Incidents
• IS-00701.a, NIMS Multiagency Coordination System (MACS)

• Leadership and Management skills
• Successfully transitioned 43% of the City of San Jose’s workers’ compensation claims to a Third-Party Administrator (TPA), enhancing efficiency and effectiveness in claims management.
• Successfully managed workers’ compensation claims, overseeing large caseloads and ensuring compliance with relevant laws and regulations.
• Policy & Procedure Development
• Streamlined and developed policy/procedure manuals in alignment with legislative changes and executive leadership initiatives, ensuring ongoing compliance and efficiency.
• Created and managed injury prevention programs, including analyzing injury data to improve safety protocols across multiple departments.
• Cross-Cultural & International Experience
• Claims and Customer Service Excellence
• Compliance & Safety Training
• FEMA Certifications & Specialized Training
• Member, National Association of Insurance Commissioners
• Member, American Society of Safety Professionals
• Self-Insured Plan Certificate (SIP)
• Property & Casualty Broker/Agent License
• Certified School Risk Manager (CSRM)