Angela Crozier
Senior Manager Strategic Programs
Charlotte,NC
Summary
Results-oriented professional with a stellar track record spanning over two decades, showcasing excellence in collaboration with executive leadership and cross-functional teams. Specialized in driving business development and improvement through the implementation of long-term strategies, bringing a wealth of experience in leading large-scale projects for global corporations. Strongly adept in delivering standards, infrastructure, and guiding teams towards the achievement of business objectives.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Senior Manager Strategic Programs & Sales Enablement
Oracle Industries
Charlotte
01.2020 - Current
- Define enablement strategies that prepare revenue teams with the right skills and knowledge while supporting the broader Construction and Engineering organizational goals
- Establish and manage strategies with marketing teams ensuring that product messaging and content align with overall enablement strategies
- Identify and prioritize enablement project initiatives that will yield the highest impact to the organization and reporting the key metrics to senior leadership
- Engage with senior leadership to gather insights to execute initiatives that improve upon existing sales enablement programs
- Ensure that sales enablement efforts deliver on the strategic goals agreed upon with senior leaders
Global Enablement Manager
Oracle Retail Global Business Unit
Charlotte
09.2014 - 12.2020
- Created and executed strategic roadmap for retail to support new OPN modernization expertise program, which included working with cross-functional teams to achieve alignment on strategy
- Launched first ever OPN expertise level learning for retail partners which supported skilling and enhanced product competencies for four retail cloud solutions
- Designed and executed best practice model for gathering retail partner feedback for the refinement of OPN Expertise content that resulted in cloud deployment readiness and higher rate of reference ability
- Expanded the enablement footprint with partner eco-system by delivering learning subscriptions that support 27 retail products
- Grew content consumption with partner community by establishing assessment testing and guided learning paths for 15 products in the Retail Global Business Unit
- Created strategies to repurpose recorded content from live virtual sessions to address internal training needs
- Developed migration plan for learning subscription platform upgrade, led cross-functional teams to migrate 150 hours of content to new platform allowing the development of assessment testing and guided learning paths
- Created marketing messages for external communication increasing partner awareness and generating additional subscription revenue
- Managed timelines with development and solution groups for product release schedule, assigned resources to generate updated content for customer and partner consumption
- Established a metrics-focused program, by creating partner participant surveys and communicating results to program stakeholders and instructors
- Expanded the global reach for partner enablement by facilitating 20 virtual training sessions enabling over 200 partners
- Promoted and increased visibility to the Retail learning subscriptions within the customer and partner eco-systems by leading and developing product subscription demonstrations
Technology Account Management Team Lead
Ross Dress for Less
Fort Mill
04.2003 - 08.2014
- Managed a team of four IT business analysts for the east coast supply chain
- Directed all activities for applying new or existing technologies and solutions to solve business needs for two distribution centers
- Conceived and implemented a system solution to support a cross-dock initiative that delivered two million dollars of benefit to the supply chain organization
- Managed the integration and UAT testing for two WMS third party picking systems that supported a 1.6 million square foot distribution center in Rock Hill, South Carolina
- Developed and executed a plan to migrate a supply chain network from Access databases to an enterprise data warehouse
- Managed quarterly Oracle RDM software releases by identifying areas for software improvement, conducting UAT testing, and providing support during implementation
- Led the IT change control process for east coast distribution centers by calculating return on investment, approving, and implementing change requests with achievable business metrics
Senior Management Consultant
IBM
Charlotte
05.2000 - 04.2003
- Conducted comprehensive business analyses, identifying operational inefficiencies and strategic gaps for a 2 billion dollar retailer
- Worked closely with client leadership to analyze their current processes, identify areas for improvement, and implement strategic solutions that drive efficiency and profitability
- Participated with Oracle Retail consulting in co-developing the RMS 10 application for the supermarket chain A&P by leading conference room pilot sessions and translating as-is processes into business requirements
- Managed the testing strategy for RMS 10 unit, integration, and UAT testing while serving as the liaison between the A&P testing team and Oracle technical team for defect resolution
- Led an on-site assessment phase for Kroger, which delivered a comprehensive IT roadmap for a total migration of a legacy merchandising system to an Oracle solution
- Functional team member on an Oracle RMS system upgrade project for Aldo, which included creating data conversion plans, performing gap analysis, and clarifying modification requirements
IT Corporate Trainer
Family Dollar Stores
Charlotte
05.1998 - 05.2000
- Built from the ground up a corporate training department consisting of three full time trainers that supported a 75 million dollar Oracle ERP project
- Designed training material and documentation creating an internal training catalog, eliminating the need for contract trainers
- Managed and led training classes for over 150 associates from the merchant and finance organizations
- Evaluated training programs, determined gaps, and redesigned areas to improve overall effectiveness
- Consulted with management, supervisors, and employees to gain knowledge of work situations requiring re-training
- Served as a liaison between end users, software engineers, and technical support staff
Education
Masters in Organizational Management -
Pfeiffer University
Charlotte, NC 01.1995 - 05.1998
Bachelors of Science in Business -
Lee University
Cleveland 09.1989 - 05.1992
Skills
Strategic planning
Training
- Lane4 leadership training
- Impact Player leadership training
- Oracle BI Publisher
- Oracle HRIS
- Oracle Payroll version 11i
Timeline
Senior Manager Strategic Programs & Sales Enablement
Oracle Industries
01.2020 - Current
Global Enablement Manager
Oracle Retail Global Business Unit
09.2014 - 12.2020
Technology Account Management Team Lead
Ross Dress for Less
04.2003 - 08.2014
Senior Management Consultant
IBM
05.2000 - 04.2003
IT Corporate Trainer
Family Dollar Stores
05.1998 - 05.2000
Masters in Organizational Management -
Pfeiffer University
01.1995 - 05.1998
Bachelors of Science in Business -
Lee University
09.1989 - 05.1992