Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Angela Cruz

Milwaukee

Summary

Talented professional manager seeking to fill an executive role.

Results-driven professional with comprehensive background in appliance consultation and customer support. Proven track record of improving customer experiences and effectively addressing client concerns. Known for strong team collaboration and adaptability to evolving situations. Skilled in product knowledge and troubleshooting.

Overview

20
20
years of professional experience

Work History

Appliance Specialist

Lowe's
10.2019 - Current
  • Determined customer's specific needs to pair best products and service offerings.
  • Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
  • Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
  • Followed up on outstanding or incomplete customer orders, sales or installs.

Chefs/Cook

Pinellas county school
08.2015 - 10.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Department Supervisor

Walmart
01.2013 - 03.2015
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.

Shift Manager

Macdonald
03.2005 - 03.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Associate of Science - Medical Assisting

Keiser University
Clearwater, FL
08-2026

High School Diploma -

Peen Foster
Saint Petersburg, FL
04-2025

Skills

  • Team leadership
  • Documentation and reporting
  • Sales techniques
  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Safe food handling
  • Inventory management
  • Shift management

Hobbies and Interests

I enjoy sport, traveling, listening to music and sharing a great meal with family.

Languages

Spanish
Native or Bilingual

Timeline

Appliance Specialist

Lowe's
10.2019 - Current

Chefs/Cook

Pinellas county school
08.2015 - 10.2019

Department Supervisor

Walmart
01.2013 - 03.2015

Shift Manager

Macdonald
03.2005 - 03.2015

Associate of Science - Medical Assisting

Keiser University

High School Diploma -

Peen Foster

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