Angela Cullom

Clinic Administrator and Regional Manager

Triad Eye Institute

Tulsa

11.2009 - 07.2025

Participated in development of strong team by interviewing applicants and training new hires on clinic policies and procedures. Reviewed performance and worked individually with staff to identify areas for personal improvement in daily operations and in-house career advancement strategies.
Managed daily clinic operations and staff scheduling for optimal efficiency and patient flow. This includes proper staffing for the physicians. Arranged PTO coverage for 21 Physicians across 10 locations.
Coordinated communication between physicians, staff, and patients across our main office and all satellite clinics to enhance service delivery.
Collaborated with team leads and other Regional Managers to develop and implement solutions for systems affecting daily clinic operations. Developed, implemented and trained new procedures to streamline administrative workflows, improve patient care and operational efficiency.
Developed and maintained relationships with vendors
Analyzed patient feedback to identify areas for improvement in clinic services.
Organized staff meetings and training classes as needed to discuss updates, challenges, and solutions for operations, as well as training classes for new staff, or to introduce new technology to the teams.
Provided administrative support to physicians and other medical staff. On call 24/7 for physician support.
Cross trained staff and ensured all managers were able to complete the duties needed to successfully run daily operations in times of staffing shortages.
Maintained organized records of project activities and resources utilized. Set specific goals for projects to measure progress and evaluate end results.
Created physician templates, changed them as needed, and updated staff and other members of management about changes for proper scheduling of patients.
Implemented electronic health record systems for improved data management.
Onboarding of all new physicians with our Practice Management and EMR software.
Monitored inventory levels of office supplies, medical equipment, and medications.
Reviewed patient charts to ensure accuracy of documentation prior to physician review.
Attended professional conferences and public events to promote company presence within the community, connecting with both prospective and existing referring offices.
Implemented patient satisfaction initiatives to improve service quality and address grievances.