Angela Cummings

Work History

Leas Enterprises LLC

05.2021 - Current

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Controlled finances to lower costs and keep business operating within budget.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Successfully managed budgets pand allocated resources to maximize productivity and profitability.

A & M Tax Preparation

11.1999 - Current

Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Analyzed financial records to verify accuracy of tax returns.
Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Increased client satisfaction by providing accurate and timely tax preparation services.
Assessed client tax situations to determine best filing options.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Prepared tax returns for clients in various industries according to government regulations and requirements.
Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.

Burger King

08.1994 - 06.2002

Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Supervised two locations to enforce high-quality standards of operation.