Angela Cummings
Summary
Experienced office manager with expertise in administrative management. Skilled at prioritizing projects and multitasking to efficiently meet goals. Recognized for being methodical and detail-oriented, with a focus on team leadership. Possesses a strong work ethic and a diverse skill set to drive success in any role.
Overview
42
42
years of professional experience
Work History
Office Manager
Leas Enterprises LLC
05.2021 - Current
- Provided exceptional customer service for client inquiries via phone and email.
- Updated reports and managed accounts for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable regularly.
- Established workflow processes and monitored productivity to enhance personnel performance.
- Managed vendor relationships, negotiating contracts for cost savings and quality services.
- Controlled finances to reduce costs while maintaining budget compliance.
- Reduced costs through careful budget monitoring and tracking essential supplies.
- Handled unhappy customers with professionalism and calmness.
Tax Preparer
A & M Tax Preparation
11.1999 - Current
- Maintained confidentiality of sensitive client information, fostering trust among clients.
- Analyzed financial records to verify tax return accuracy.
- Provided customer service during peak tax season by addressing client concerns promptly.
- Increased client satisfaction with accurate and timely tax preparation services.
- Assessed client tax situations for optimal filing options.
- Maintained complete records of client tax returns in secure areas.
- Built rapport with clients through clear communication and updates on their filings.
- Reviewed tax papers to determine eligibility for additional credits or deductions.
- Prepared tax returns across various industries per government regulations.
- Facilitated client communications with IRS or state agencies, resolving discrepancies.
- Handled complex cases for small business owners and self-employed individuals, showcasing expertise.
- Managed multiple deadlines efficiently, ensuring timely tax filings without compromising quality.
District Manager
Burger King
08.1994 - 06.2002
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Supervised two locations to enforce high-quality standards of operation.
- Led operational strategy to enhance customer satisfaction and drive sales growth across multiple locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Established key performance indicators to monitor operational effectiveness and ensure compliance with corporate standards.
Assistant Property Manager
Faith Management & Realty Group
02.1992 - 08.1994
- Managed tenant relations, resolving issues and ensuring satisfaction.
- Coordinated lease agreements, improving compliance and documentation.
- Assisted in budget preparation, aiding financial oversight and resource allocation.
- Conducted property inspections, identifying maintenance needs and enhancing safety.
- Oversaw move-in/move-out operations, optimizing efficiency.
- Verified income and expenses, completing tracking sheets for applicants.
- Handled tenant complaints swiftly, coordinating repairs and support services.
- Developed marketing strategies to attract tenants, boosting occupancy rates.
Tax Associate
Internal Revenue Service, IRS
08.1983 - 07.1985
- Reviewed financial documents for accuracy, identifying discrepancies and recommending corrections.
- Implemented process improvements that reduced turnaround time for tax filings while maintaining accuracy standards.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Analyzed financial documents to accurately reflect client information on tax returns.
Tax Associate
Internal Revenue Service, IRS
01.1986 - 05.1988
- Reviewed financial documents for accuracy, identifying discrepancies and recommending corrections.
- Implemented process improvements that reduced turnaround time for tax filings while maintaining accuracy standards.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Analyzed financial documents to accurately reflect client information on tax returns.
Education
Elementary Education
Georgia State University
Diploma -
Fulton High School
Skills
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Financial Accounting
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Customer Relations
- Office management
- Scheduling and calendar management
- Employee supervision
- Staff hiring
- Expense reporting
- Vendor engagement
- Teamwork and collaboration
Timeline
Office Manager
Leas Enterprises LLC
05.2021 - Current
Tax Preparer
A & M Tax Preparation
11.1999 - Current
District Manager
Burger King
08.1994 - 06.2002
Assistant Property Manager
Faith Management & Realty Group
02.1992 - 08.1994
Tax Associate
Internal Revenue Service, IRS
01.1986 - 05.1988
Tax Associate
Internal Revenue Service, IRS
08.1983 - 07.1985
Diploma -
Fulton High School
Elementary Education
Georgia State University
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