Angela Cunningham
Van Buren,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contributes to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Program Support Assistant assisting supervisory teams, including clerical requests. Enjoys creating clear communications for staff members and program participants.
Overview
25
25
years of professional experience
Work History
Program Support Assistant (GS6)
VA Northern Indiana Health Care System
2023.06 - Current
- Assists in gathering of program data to compose thorough monthly reports.
- Communicates clearly with program staff and participants through written and digital correspondence.
- Performs clerical organization, answers phones and files documentation for program manager.
- Schedules conference rooms, maintains calendars to prepare for meetings and events.
- Provides general program information and assistance.
- Follows up on applicants references
- Sets up interviews for applicants
- Processes new employees and creates new employment packages
- Sponsors employees for PIV Badges
- Updates job announcements in VA SharePoint
Nursing Assistant (GS5)
VA Northern Indiana Health Care System
2003.07 - 2023.06
- VA northern indiana health care system
- Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through nineteen years of experience as a CNA
- Compassionate and technically skilled in attending to patients in diverse healthcare settings
- CPR certified (current).
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Omni Interactions
2023.03 - 2023.05
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
Suite Living
QMA
2002.02 - 2003.07
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Nursing Assistant/QMA
Bradner Village Healthcare
1998.08 - 2002.02
- Dedicated and focused nursing assistant and qualified medication aide with the ability to answer incoming calls while handling in-person inquiries
- Responsible for passing medications, treatments and adl’s
- Received classroom instruction to earn my Certified nursing assistant license and then on to Qualified Medication Aide licensure.
Education
No Degree - HealthCare Specialist
Ivy Tech Community College of Indiana
Marion, Indiana06.2025
Skills
- Ability to collaborate and communicate to accomplish goals in a team setting
- Ability to learn and move at a fast pace
- Ability to set goals and prioritize work
- Proficient in medical terminology, anatomy, and physiology
- Ability to communicate using both written and verbal communication techniques
- Knowledge of policies and procedures within the VA
- Knowledge of the healthcare process related to access to care
- Office Administration
- Employee Timesheet Processing
- Active Listening
- Meeting Arrangements
- Meeting Support
- Records Management
Timeline
Program Support Assistant (GS6)
VA Northern Indiana Health Care System
2023.06 - Current
Customer Service Representative
Omni Interactions
2023.03 - 2023.05
Nursing Assistant (GS5)
VA Northern Indiana Health Care System
2003.07 - 2023.06
Suite Living
QMA
2002.02 - 2003.07
Nursing Assistant/QMA
Bradner Village Healthcare
1998.08 - 2002.02
No Degree - HealthCare Specialist
Ivy Tech Community College of Indiana
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