Angela Cunningham
Van Buren,IN
Summary
Adept at enhancing program outcomes and stakeholder satisfaction through meticulous records management and effective communication, as demonstrated at VA Northern Indiana Health Care System. Excel in customer service and office administration, significantly improving efficiency and client loyalty. Skilled in Excel spreadsheets and professional correspondence, embodying a results-driven and mature approach to administrative support.
Overview
21
21
years of professional experience
Work History
Program Support Assistant (GS 6)
VA Northern Indiana Health Care System
2023.06 - Current
- Assists in gathering program data to compose thorough
monthly reports. - Communicates clearly with program staff and participants
through written and digital correspondence. - Performs clerical organization, answers phones, and files
documentation for program manager. - Schedules conference rooms and maintains calendars to prepare for meetings and events.
- Provides general program information and assistance.
- Follows up on applicants' references
- Sets up interviews for applicants
- Processes new employees and creates new employment
packages - Sponsors employees for PIV Badges
- Updates job announcements in VA SharePoint
- Volunteered to help with special projects such as Root Cause and Analysis.
- Coordinates with multiple departments to ensure seamless program support, enhancing overall project outcomes.
- Improve stakeholder satisfaction by efficiently addressing and resolving issues as they arise.
- Develops detailed meeting agendas that streamline discussions while maintaining focus on critical topics, enhancing overall productivity.
- Maintains accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
- Actively participates in training sessions to enhance professional skills that positively impact job performance.
Customer Service Representative
Omni Interactions
2023.12 - 2024.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and company.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team
member productivity and providing feedback. - Exhibited high energy and professionalism when dealing with
clients and staff. - Collaborated with staff members to enhance customer service
experience and exceed team goals through effective client
satisfaction rates. - Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests,
assisting with product selection, and handling ordering functions. - Answered a constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service
changes.
Certified Nursing Assistant (GS 5)
VA Northern Indiana Health Care System
2003.07 - 2023.06
- Reliable, service-focused nursing professional with excellent
patient-care and charting skills gained through nineteen years of experience as a CNA - Compassionate and technically skilled in attending to patients in diverse healthcare settings
- CPR certified (current).
- Maximized patient satisfaction by helping individuals carry out
- personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health records.
- Facilitated personal hygiene management, feeding, and
ambulation. - Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted with feeding and monitored intake to help patients
achieve nutritional objectives.
Education
Bachelor of Science - Healthcare Administration
American Public University System
Charles Town, WV06.2026
Skills
- Customer Service
- Office Administration
- Records Management
- Program files maintenance
- Appointment Scheduling
- Administrative Support
- Documentation and Recordkeeping
- Excel spreadsheets
- Professional and mature
- Filing and data archiving
- Calendar Management
- Spreadsheet Management
Timeline
Customer Service Representative
Omni Interactions
2023.12 - 2024.04
Program Support Assistant (GS 6)
VA Northern Indiana Health Care System
2023.06 - Current
Certified Nursing Assistant (GS 5)
VA Northern Indiana Health Care System
2003.07 - 2023.06
Bachelor of Science - Healthcare Administration
American Public University System
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