ANGELA CYR

• Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
• Mentored field underwriters in best practices, contributing to their professional development within the organization.
• Maintained compliance with regulatory requirements by staying updated on industry changes and adjusting policies accordingly.
• Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
• Managed a high-performing team of field underwriters, providing guidance and support to ensure consistent results.
• Implemented technology solutions to automate various underwriting tasks, increasing efficiency and reducing manual errors.
• Improved underwriting performance by streamlining processes and implementing best practices.
• Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
• Coordinated cross-functional projects aimed at improving overall business performance through innovative problem-solving approaches.
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.

In this position, my time was divided between claims and underwriting.

Farm Field Underwriter

• Duties as listed in Sr Farm Underwriter position.
• Increased client satisfaction by efficiently assessing and analyzing their insurance needs prior to policy renewal.
• Conducted field underwriting inspections to verify valuations and conditions of structures as assigned by underwriting or as requested by Agent of record.

Storm Claims adjuster

• Deployed when catastrophic wind or hail losses occurred. Experience working claims, in South Dakota, Nebraska, Iowa, Kansas, and New Mexico.
• Made first contact with clients to explain coverage and make appointment for inspection of damages.
• Triaged claims severity to determine priority.
• Organized and scheduled daily claims inspections.
• Operating company vehicle in compliance with established guidelines.
• Conducted on-site property inspections for residential, farm, farm equipment and some commercial claims.
• Created estimate of damages in Xactimate for claims inspected.
• Explain estimate of scope of damages to client and issue claims payment within my authority.
• Obtained approval from claims manager for claims payments that exceeded my authority.
• Exceeded department goal for number of claims completed and within established number of days.
• Explained denial of coverage to client.
• Document claims file according to established best practices.
• Maintain confidentiality of all information related to the claim and client.

• Evaluated applications to determine insurance coverage and appropriate risk classifications.
• Oral and written correspondence with field representatives and agents to obtain further information or explain company underwriting policies.
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
• Made approval and denial recommendations by determining accurate risk levels.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Establishing and Maintaining Interpersonal Relationships.
• Evaluating Information to Determine Compliance with Standards.
• Organizing, Planning, and Prioritizing Work.