Angela Yee
Sales Support Specialist
Santa Clara,CA
Summary
Experienced strategic thinker with strong organizational and detail-oriented skills. Proactive problem solver with expertise in data management, consultative selling, territory-based sales management, relationship maintenance, and customer satisfaction. Demonstrates exceptional leadership abilities in managing multiple projects simultaneously. Consistently takes a proactive approach to ensure the team achieves sales targets and delivers outstanding customer service.
Overview
25
25
years of professional experience
Work History
Sales Support/Senior Project Lead, Capital Equipment, Service Operations
BOSTON SCIENTIFIC
07.2023 - 12.2024
- Facilitated collaboration among diverse teams by leveraging innovative communication tools to enhance information sharing and boost overall effectiveness.
- Spearheaded process improvements initiatives, leading to enhanced operational efficiencies and cost savings.
- Steered the sales operations and administrative functions of a commercial program working cross-functionally with both the field sales team and the sales and marketing departments, resulting in $10M+ in sales in 2024
- Accomplished seamless integration of new technologies and tools, maximizing efficiency gains and enhancing overall project outcomes.
- Established a culture of accountability among team members by setting clear expectations and providing regular feedback on individual contributions towards shared goals.
- Mentored junior team members to foster talent development and ensure a strong pipeline of future leaders.
- Championed change management efforts by promoting best practices adoption across the organization, resulting in smoother transitions during times of growth or restructuring.
- Facilitated workshops to collect project requirements and user feedback.
Contract Administrator, Capital Equipment, Service Sales
BOSTON SCIENTIFIC
07.2019 - 07.2023
- Monitored incoming contracts and service agreements for correct pricing and information.
- Stored and filed contract documents in orderly, organized systems.
- Analyzed contract proposals for improved outcomes by collaborating with cross-functional teams.
- Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
- Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.
- Oversaw contracts for over five different departments using both manual and automated strategies.
- Adhered to legal and contractual requirements for compliant contract processes.
- Collaborated with legal team to mitigate risks, ensuring all contracts were legally sound and enforceable.
- Developed training materials to unify contract management processes and procedures.
- Developed training programs for junior contract administrators, increasing departmental efficiency and knowledge.
Inside Sales Representative III, Capital Equipment, Service Sales
BOSTON SCIENTIFIC
01.2016 - 07.2019
- Achieved sales quota by reaching out to hospitals to renew their service agreement on their equipment and worked with customers who were not covered and instead had contacted us regarding a necessary service to their unit showed them the benefits of being under a service contract vs
- Paying time and materials
- Achieved sales goals for the quarter and the year
- Uphold a high level of customer service when interacting with hospitals
- Worked closely with teammates to accomplish team goals
- Followed up regularly with accounts to ensure their contracts remained valid and their equipment was serviced per industry regulations
- Generated quotes, as needed
- Launched and managed opportunities in SalesForce.com
- Responded to inbound calls and emails regarding service contracts
- Updated hospital account in Global Service Management System (SalesForce.com) when new contracts were purchased
- Created manual contracts in SalesForce.com, when necessary
- Managed reports for the team
- Trained new team members
Enterprise Account Manager, Trust Services
SYMANTEC CORP
10.2013 - 06.2015
- Built and maintained relationships with IT professionals and grew enterprise-level accounts
- Connected with the customer to further understand their needs to better provide the products and services that helped make them successful
- Achieved 100% Annual Quota for FY15
- Managed 300+ accounts in the Northeast Territory (NJ, PA, CT and Ontario, Canada)
- Generated quotes
- Handled price negotiations and product demos with the intent to win business and close the sale
- Assisted with forecasting, pipeline generation, and establishing new business
- Trained both customers and new hires
Education
Associate’s degree - Criminal Justice
WEST VALLEY COLLEGE
Skills
- Sales Process Optimization
- Consultative Sales Approach
- Order Management
- Comprehensive Account Coordination
- Project Coordination
- Collaborative Partnerships
- Sales Preparation
- Business Growth Strategy
- Customer Insight Analysis
- Salesforce Proficiency
- Experienced in SAP
- Microsoft Office Proficiency
- Coaching and Guidance
- Team Engagement
Awards
- President’s Club Attendee, FY12, SYMANTEC CORP
- Quota Buster Award, Q1 and Q3, FY10, SYMANTEC CORP
Additional Relevant Experience
SYMANTEC CORP, Named Account Manager
Timeline
Sales Support/Senior Project Lead, Capital Equipment, Service Operations
BOSTON SCIENTIFIC
07.2023 - 12.2024
Contract Administrator, Capital Equipment, Service Sales
BOSTON SCIENTIFIC
07.2019 - 07.2023
Inside Sales Representative III, Capital Equipment, Service Sales
BOSTON SCIENTIFIC
01.2016 - 07.2019
Enterprise Account Manager, Trust Services
SYMANTEC CORP
10.2013 - 06.2015
Associate’s degree - Criminal Justice
WEST VALLEY COLLEGE