Angela D. Adams
Harlingen
Summary
Experienced Business Manager with over 25 years in Health Care, Information Technology, Client Service Management, and System Integration Consulting. Strong administrative and operational skills, with a background in process improvement, project management, patient advocacy, and vendor relations. Adept in Microsoft Office Suite and EPIC systems, and fluent in Spanish.
Overview
30
30
years of professional experience
Work History
Patient Services Specialist II
Baylor Scott & White / Austin Gastroenterology
Round Rock, TX
01.2022 - 01.2023
- Provided admin support for high-volume GI clinic.
- Scheduled procedures, managed 17 physician calendars, and handled insurance verification.
- Improved workflow by participating in process improvement initiatives.
Training Liaison / Business Analyst
Contact Center 411
Round Rock, TX
01.2018 - 12.2018
- Developed 80+ training articles for ADP call centers.
- Enhanced training efficiency and reduced call times by 30%.
Client Services Manager / Concierge
Oakwood Worldwide / Westin Hotels
Austin, TX
01.2012 - 01.2016
- Managed corporate guest services and event coordination.
- Assisted with sales, marketing, and vendor partnerships.
Project Program Management Advisor
Dell Inc. / Dell Financial Services
Austin, TX
01.2000 - 01.2012
- Managed strategic programs across Sales & Operations.
- Led projects involving process redesign, software dev, and customer experience.
Engagement / Client Manager
Volt Technical Resources
Austin, TX
01.1999 - 01.2000
- Oversaw transitions to custom purchasing tools.
- Led asset inventory across 27 state agencies in South Texas.
Implementation Project Manager
Tangoe, Inc.
Austin, TX
01.1999 - 12.1999
- Managed enterprise software implementation for telecom expense management.
Principal Consultant
eLoyalty, Inc.
Austin, TX
01.1994 - 01.1998
- Led global software deployment for Hewlett Packard.
Patient Advocate (Volunteer)
Round Rock, TX
01.2010 - 01.2024
- Supported elderly patients navigating health care systems.
- Coordinated care with multidisciplinary teams.
- Maintained accurate client care records and ensured medication accuracy.
Education
Associate Degree - Business Management
Austin Community College
Austin, TXSkills
- Office Administration
- Project & Program Management
- Client & Vendor Relations
- Organizational & Communication Skills
- Attention to Detail
- EPIC Systems
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)
- Patient advising
- Care improvement
- Organized nature
Industry Experience
- Health Care
- Government
- Software & IT
- Retail Sales
- Telecommunications
- Consulting
- Call Center Services
- Manufacturing
- Hospitality
Timeline
Patient Services Specialist II
Baylor Scott & White / Austin Gastroenterology
01.2022 - 01.2023
Training Liaison / Business Analyst
Contact Center 411
01.2018 - 12.2018
Client Services Manager / Concierge
Oakwood Worldwide / Westin Hotels
01.2012 - 01.2016
Patient Advocate (Volunteer)
01.2010 - 01.2024
Project Program Management Advisor
Dell Inc. / Dell Financial Services
01.2000 - 01.2012
Engagement / Client Manager
Volt Technical Resources
01.1999 - 01.2000
Implementation Project Manager
Tangoe, Inc.
01.1999 - 12.1999
Principal Consultant
eLoyalty, Inc.
01.1994 - 01.1998
Associate Degree - Business Management
Austin Community College