Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Daisy

Morgan City

Summary

Dynamic Community Health Worker with proven success at Teche Health in enhancing community health through resource awareness and intervention planning. Skilled in patient registration and HIPAA compliance, I excel in problem-solving and organization, ensuring efficient workflows and positive patient experiences. Committed to supporting vulnerable populations and improving access to healthcare resources.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

19
19
years of professional experience

Work History

Community Health Worker

Teche Health
07.2024 - Current
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Improved community health by conducting assessments, identifying needs, and developing intervention plans.

Cashier

Walmart Pharmacy
02.2022 - 07.2024
  • Welcomed customers and helped determine their needs.
  • Helped customers with refill requests.
  • Pulled medications for customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered phones and directed calls to the appropriate parties.
  • Assisted in putting away drug orders.
  • Assisted in insuring our customers were properly vaccinated.

Registration Clerk

Thibodaux Regional Health Systems
08.2019 - 02.2024
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Entered patient information into payment system accurately for billing purposes.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits prior to patient appointments.
  • Prepared reports for month end processing.

Receptionist

Hattiesburg Clinic Heart and Vascular
02.2006 - 07.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Managed seven different provider's schedules.
  • Traveled with providers to outreach clinics where I performed not only my receptionist duties, but also roomed patients and assisted the providers with whatever they needed.
  • Helped train new employees.

Education

Jefferson Davis County High School
Bassfield, MS
03-1991

Skills

  • Organized and detail oriented
  • Schedule management
  • Office organization
  • HIPAA guidelines
  • Community-based resources
  • Excellent phone etiquette
  • Referral coordination
  • Problem-solving
  • Patient registration
  • Payment processing
  • Registration data intake
  • Healthcare experience

References

Eretta Hartfield

Hattiesburg Clinic Heart and Vascular

601-579-5211

eretta.hartfield@hattiesburgclinic.com


Kelli Cox

Hattiesburg Clinic

601-297-0809

kelli.cox@eagles.usm.edu


Demetrius Guy

Teche Health

337-828-2550 Ext. 2214

dguy@tabhealth.org

Timeline

Community Health Worker

Teche Health
07.2024 - Current

Cashier

Walmart Pharmacy
02.2022 - 07.2024

Registration Clerk

Thibodaux Regional Health Systems
08.2019 - 02.2024

Receptionist

Hattiesburg Clinic Heart and Vascular
02.2006 - 07.2019

Jefferson Davis County High School