For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Notifications

Show my Profile

Edit My Profile

Settings

Contact us

Sign Out

My Account

GO TO DASHBOARD

GO TO PROFILE

CREATE YOUR PROFILE

cta_buttons

Dashboard

Profile Editor

Search

Messages

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

How it works

For Employers

Service Delivery Manager

Photo

Contact

Summary

Overview

Experience

Education and Training

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Job Title

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

A highly accomplished and results-oriented Service Delivery Manager with 20+ years of experience in driving IT service excellence. ITIL V3, Prince2, AWS Solution Architect, VCP & MCSA certified. Proven ability to develop and implement effective service delivery strategies, optimize processes, and manage complex projects to exceed client expectations. Expertise in leveraging ITIL best practices, cloud computing, and strong leadership skills to ensure seamless service delivery and continuous improvement. Currently associated with TCS India Pvt. Ltd.

Around 20+ years of experience in Global Service Delivery, IT Infrastructure Services Governance, Infrastructure Security, Infrastructure Audits (PCIDSS, SOC2,SOC3), Business Integration, Gross Margin profitability, Strategy Planning, Business Transition, Account Management/Financial Management and a ITIL Certified. Presently working as Global Service Delivery Executive for the Transport/ Telecom clients (TCV $35M/ Year) in Infrastructure and Workplace domains. A strong and leveraged team of 100+ highly skilled offshore and onshore resources from various delivery lines like Cloud Operations, PM, PMO,Asset Management, Databases, Networks, Server, Security, Backup, Storage etc. My responsibilities include the Delivery and Governance of all the Service Lines deliverables as per MSAs,P&L, Budget & Forecasting. My achievements are in managing large strategic IT businesses transitions, Optimization Initiatives via automation and analytics, Critical Migrations, Project Management Solutions, Account Transitions, Involving reengineering of business processes, BCP initiatives and Conflict management Motivated service delivery manager with several years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized. Industrious Service Delivery Manager with a background training and coaching peers to achieve project and personal goals. Reputable leader ready to evaluate client needs and find solutions that exceed expectations. Considered a focused decision-maker and offering a pleasant personality. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Service Delivery Manager with 8 years of experience in services organizations, specializing in end-to-end client account delivery across operations and project-based engagements. Strong in client governance, stakeholder management, commercials (SOW, costing, margin), and delivery predictability. Known for scaling delivery capability, enabling account growth through strong client relationships, and leading cross-functional teams with high ownership and low attrition. Adept at balancing run-the-business stability with change delivery. Targeting Delivery Manager / Senior Delivery Manager roles in remote or hybrid environments focused on business outcomes.

Seeking assignments as a Service Delivery Manager Or Program Manager with a technology-driven organization of repute. Service Delivery manager with 10+ years of core experience in handling global delivery operations for large IT Infrastructure accounts backing with an overall 15+ years of strong technical background of IT Infrastructure, Server Virtualization (Hyper-V, VMWare) & Cloud platforms (Azure, AWS) in the industry. Responsible for creating a liaison between technical towers leads and accounts. Handling Service delivery for multiple technical towers for both BAU & adhoc operations. Engaged in Customer relationship management, pre-sales and various stakeholders. Aggressive engagement in Customer Relationship, identifying creating opportunities for continuous service improvement, extension and expansion of ongoing services and partnerships. Working with HCL Technologies as a Service Delivery Manager. Leading the Team of 38 members from various towers (Storage, Virtualization, Windows, Backup). Having strong technical & hands-on exposure on Server Virtualization (Hyper-V), Cloud (Azure), VMware & Data Centre Infrastructure. Having Vast exposure on IT Service operations & Service Transition. Motivated Service Delivery Manager with more than 15 years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.

In my professional role as a Service Delivery Manager, I handle a variety of responsibilities that go beyond simply managing high-level client relationships. My primary focus is on driving strategic client growth, ensuring client satisfaction, and maintaining open communication channels with clients. I also identify new business opportunities to strengthen these relationships, while overseeing my team’s execution of contract terms and conditions. I collaborate closely with the Head of Service Assurance to identify and promptly address any client pain points that may hinder seamless service delivery. With over 24 years of experience, I have a solid background in the telecommunications industry, gained through my work with Telkom, BCX, and COMSOL Networks. My experience encompasses Network Operations Center management, contact center operations, and incident management. I am a seasoned Operations Manager, certified in IT Management, ITIL (both Version 3 and Version 4), Strategic Management, Human Resources Management, and Digital Leadership. Additionally, I possess skills in finance, particularly in capital expenditure (Capex) and operational expenditure (Opex) tracking. I have experience with South African labor regulations, chairing labor disciplinary and grievance meetings, and addressing health and safety issues. I am knowledgeable in IT service management (ITSM) end-user systems, customer relationship management systems, and I have excellent business writing skills. I am also passionate about customer experience (CX), particularly the Net Promoter Score (NPS) system.

Angela Dalton

Summary

Overview

Work History

Service Delivery Manager

Relationship Manager

Client Service Manager

Project Support Specialist

Education

Accounting And Finance

Skills

Timeline

Service Delivery Manager

Relationship Manager

Client Service Manager

Project Support Specialist

Accounting And Finance

Similar Profiles

Anand SabbithiAnand Sabbithi

Venkata Ramesh ManyamVenkata Ramesh Manyam

Manjushree CManjushree C

Sumit SharmaSumit Sharma

Thula MiyaThula Miya