Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA DANIELS

RICHMOND,VA

Summary

Proven knowledgeable well organized detail oriented Customer Service Representative. I possess the ability to keep meticulous records, answer customer questions, work with both internal and external customers to resolve various issues Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Arise Solutions Inc/Agero Roadside Assistance
Richmond, VA
11.2023 - 02.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Process inbound calls for Roadside Assistance event requests by the customer, place outbound calls to agents, service providers, and to clients as well as their representatives.
  • Transfer calls to other client based internal and external departments
  • Provide status updates to customers calling after the initial request for assistance was processed
  • Provide specific policy coverage details based on the specific client and their roadside benefits

Procurement Specialist

Marge Technical TAX Services
Richmond, VA
02.2017 - 01.2020
  • Write purchase orders, and establish business relationships with clients
  • Used effective negotiation skills to maximize value and cost savings benefits and lower risk
  • Developed and maintained key tax clients in both business and personal realms
  • Identified and maintained cost reduction strategies within the organization.

Office Services Assistant

VA Department of Health and Vital Statistics
Richmond, VA
09.2010 - 04.2015
  • Trained new employees in all aspects of office practices and procedures
  • Maintained productivity standards when processing, submitting, and establishing the relationships to receive, birth, marriage, death and divorce certificates
  • Balanced daily deposits and safe counts as required and prepared bank deposits.

Financial Services Representative

VA Department of Vital Records and Vital Statistics
Richmond, VA
06.2001 - 09.2010
  • Received monies from both internal and external customers
  • Maintained financial reports for settlement for banking procedures within the organization
  • Ensured best practices were followed by using all available data so that bookkeeping issues were adhered to for bank reconciliation
  • Inspected technical support performance records for areas of possible improvement
  • Used internal based software to expertly manage financial services and maintain detailed records.

Education

Bachelor of Science - Business Administration and Management

Virginia Commonwealth University

Skills

  • I possess both active listening and effective communication skills
  • The flexibility to adjust to the ever changing work environment
  • Assess and determine what you as my future employer needs from me as your potential employee
  • Eagerness to add to my knowledge and skill set
  • The ability to demonstrate honesty and reliability through a strong work ethic
  • Creativity through critical thinking and problem solving skills
  • Appointment Scheduling
  • Complaint Resolution
  • Account Updating
  • Inbound and Outbound Calling
  • Scheduling
  • Call Management
  • Data Entry
  • Paperwork Processing
  • Data Collection
  • Product Knowledge
  • Client Relations
  • Conflict Mediation
  • Typing Proficiency
  • Follow-Up Skills
  • Problem-Solving Abilities
  • Researching
  • Professional Telephone Demeanor
  • Critical Thinking
  • Credit Card Payment Processing
  • Documentation
  • Computer Proficiency
  • Complaint Handling
  • Customer Service
  • Prioritization
  • De-Escalation Techniques
  • Active Listening
  • Reading Comprehension
  • Problem Resolution
  • Multi-Task Management
  • Minute Taking
  • Positive and Professional
  • Customer Relations
  • Payment Processing
  • Courteous Demeanor
  • High-Energy Attitude
  • Building Rapport
  • Conflict Resolution

Timeline

Customer Service Representative

Arise Solutions Inc/Agero Roadside Assistance
11.2023 - 02.2024

Procurement Specialist

Marge Technical TAX Services
02.2017 - 01.2020

Office Services Assistant

VA Department of Health and Vital Statistics
09.2010 - 04.2015

Financial Services Representative

VA Department of Vital Records and Vital Statistics
06.2001 - 09.2010

Bachelor of Science - Business Administration and Management

Virginia Commonwealth University
ANGELA DANIELS