Angela Daniels
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Reflect Wellness
09.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
Lab Associate 3
Vanderbuilt Hospital
03.2023 - Current
- Enhanced data accuracy through meticulous record-keeping and attention to detail.
- Increased lab efficiency by streamlining processes and implementing new protocols.
- Participated in routine maintenance schedules for all laboratory instruments, reducing downtime due to malfunctions or calibration issues.
- Ordered lab test at the preference of the doctor
- Prepared high-quality samples for analysis using precise techniques and equipment handling skills.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored testing procedures to meet criteria and maintain quality control.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Processed patient specimens according to priority and documented results.
- Provided support and guidance to junior lab staff.
Supervisor of Customer Care Operations
CVS Caremark
08.2018 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Associate of Science - Criminal Justice
Nashville State
120 Whitebridge Road05.2014
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Patient Registration
- Patient Education
- Problem-Solving
- Multitasking and Organization
- Relationship Building
- Phone and Email Etiquette
- Paging Systems
- Work Quality Evaluation
- Resolving Problems
- Attention to Detail
- Document filing
- Explaining Policy and Procedures
- Conflict Resolution
Timeline
Patient Service Specialist
Reflect Wellness
09.2023 - Current
Lab Associate 3
Vanderbuilt Hospital
03.2023 - Current
Supervisor of Customer Care Operations
CVS Caremark
08.2018 - 03.2023
Associate of Science - Criminal Justice
Nashville State