Angela Davenport

Facilitated training for new Consumer Lending Servicing employees, including side-by-side shadowing for support areas around centralized processing and income verification.

· Coached and trained internal and external team members to improve understanding of centralized and funding processes.(Consumer Loan Servicing Specialist 1)

· Develop solutions to enhance the member and employee experience by identifying obstacles that may affect service and delivery.

· Make recommendations for department team meeting and develop and deliver a minimum of one meeting per quarter.

· Required to maintain expertise in each consumer servicing process which will allow the ability to serve as a Subject Matter Expert (SME) and provide support to the department, network, and supporting areas.

· Continue to perform centralized processing and tasks of Consumer Loan Servicer I

.Assist Consumer Loan Servicing Specialist 1 with reviewing Business and Trust MVR Reviews

· Provides knowledge and superior service regarding Consumer Lending processes to branches and support segments via the department ACD line.

· Works alongside Consumer Lending Sales teams by meeting processing SLAs to achieve a seamless and efficient loan process for direct loan types.

· Process and fund all direct loans in a timely manner with a focus on accuracy and efficiency within MeridianLink DL4.

· Process and fund all Pledge loans and Secured Visas to validate all funds are pledged properly and without error to eliminate CU risk.

· Reviews each application to ensure borrower and collateral meet lending and underwriting guidelines.

· Understands Consumer Lending policies, processes, and practices.

· Maintains professional standards and adheres to Arizona Financial values.

· Ensures individual and credit union adherence to policies and standard business practices.