Angela Davis
Vale,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level employment position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in the furniture industry as well as sales and inventory control.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
COM TECHNICIAN
Lee Industries
01.2013 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Inspected fabric to identify areas of concern or causes of defects .
- Performed troubleshooting to correct and evaluate product for production
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
SALES /Inventory Specialist
NC TRACTOR AND FARM SUPPLY
03.2008 - 11.2012
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Received new stock and input values into computer system.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Managed timely and effective replacement of damaged or missing products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Stocked shelves to match planogram images and instructions.
- Worked with customers to pack items according to specific desires and requirements.
- Greeted store customers and discussed needs.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Greeted customers and directed to requested products.
- Updated merchandise pricing to match new values and special promotional rates.
Education
High School Diploma -
Fred T Foard High School
Newton, NC06.1990
Skills
- Distribution of Goods
- Prevention Strategies
- Customer Rapport
- Extensive Organizational Skills
- Multitasking and Organization
- Documentation
- Attention to Detail
- Textile Inspection
- Corrective Actions
- Manufacturing Processes
- Time Management
- Equipment Safety
- Product Inspection
- Routine Inspections
- Document Preparation
- Issue Resolution
- Health and Safety Regulations
Certification
- North Carolina Notary License - 2000- to Present
North Carolina Notary
I have been a NC Notary since February 2000. I have worked with the DMV officer to stamp and log vehicle idenification numbers on utility trailers for inspection so a title can be issued .
Timeline
COM TECHNICIAN
Lee Industries
01.2013 - Current
SALES /Inventory Specialist
NC TRACTOR AND FARM SUPPLY
03.2008 - 11.2012
High School Diploma -
Fred T Foard High School
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