Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Davis

Pooler,GA

Summary

A service-oriented individual with over 10 years of experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background in customer service, management, training, and scheduling with established processes and procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Office Manager

Hubbard's Maid Service
04.2021 - 08.2023
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Recorded expenses and maintained accounting records.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Rural Carrier Associate

Unite States Postal Service
10.2019 - 04.2021
  • Handled special issues independently, including missing postage and returned mail.
  • Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
  • Distributed parcels and letters across 25-mile daily route of homes and businesses.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Greeted customers with pleasant attitude and offered assistance with mail-related issues.
  • Followed strict package safety standards to protect customers and team members.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Innkeeper

Azalea Inn and Villas
02.2016 - 10.2019
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Managed team of four front desk agents, two housekeeping teams, and maintenance; scheduling/dispatching on day-day requirements.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.

Waitress/Bartender Shift ManagerRe

Red Lobster
01.2014 - 02.2016
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.

Rural Mail Carrier Associate

USPS
08.2023 - Current
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted mail according to order of address appearance for easy access in field.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Education

Associate of Science - Early Childhood Education

Child Develop Center
South Korea
10.2009

High School Diploma -

Alexander Christian Academy
Alexander
05.2007

Skills

  • Point of Sale (POS) system operations
  • Menu memorization
  • Relationship management
  • Postal regulations
  • Leadership
  • Coordination
  • Teambuilding
  • Analytical
  • Communication
  • Computer skills
  • Collaboration
  • Incident reporting
  • Special event coordination
  • Community relations
  • VIP services
  • Training and mentoring
  • Social media networking
  • Sales
  • Hospitality
  • Customer service
  • Reporting
  • People skills
  • Training & Development
  • Time management
  • Route planning
  • GPS navigation
  • Organizational skills
  • Postal regulations knowledge
  • Data Entry
  • Account Updating
  • Information Security
  • Complaint Resolution
  • Appointment Scheduling
  • Staff Education and Training
  • Proposal Writing
  • Administrative Support
  • Policy and Procedure Modification
  • Workflow Coordination
  • Documentation and Control
  • Task Delegation
  • Scheduling and Calendar Management
  • Payroll and Budgeting
  • Performance Monitoring
  • Employee Supervision
  • Expense Reporting
  • Inventory Control
  • Operations Management
  • Human Resources

Certification

  • CNP - Certified Notary Public
  • CSE - Certified Sales Executive

Timeline

Rural Mail Carrier Associate

USPS
08.2023 - Current

Assistant Office Manager

Hubbard's Maid Service
04.2021 - 08.2023

Rural Carrier Associate

Unite States Postal Service
10.2019 - 04.2021

Innkeeper

Azalea Inn and Villas
02.2016 - 10.2019

Waitress/Bartender Shift ManagerRe

Red Lobster
01.2014 - 02.2016

Associate of Science - Early Childhood Education

Child Develop Center

High School Diploma -

Alexander Christian Academy

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Angela Davis