Angela Davis
Bonney Lake,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Billing Specialist/Customer Service Representative
State Farm
02.2020 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in regular audits of reconciliations to ensure accuracy and adherence to internal controls.
- Set appointments with salespeople and potential customers.
Office Manager
Tru Colors Contracting
07.2017 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Customer Administrator
YMCA
09.2014 - 04.2019
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Organized promotional events in collaboration with marketing teams to attract new customers and boost membership sales.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA 06.1992
Skills
- Billing systems
- Insurance Verification
- Invoice Processing
- Claims Assistance
- Data entry proficiency
- Payment posting
- Customer Engagement
- Research and due diligence
- Accounts receivable management
- Billing and Invoicing
- Customer Service
- Payment Collection
- Customer service support
- Customer Account Management
- Administrative Support
- Account Reconciliation
- 10-Key Data Entry
- Financial Transactions
- Customer Relations
- Bank Statement Reconciliation
- HIPAA Compliance
- Record preparation
Timeline
Billing Specialist/Customer Service Representative
State Farm
02.2020 - Current
Office Manager
Tru Colors Contracting
07.2017 - 12.2021
Customer Administrator
YMCA
09.2014 - 04.2019
High School Diploma -
South Kitsap High School