Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Master Data Specialist I
Ecolab
07.2023 - Current
Analyzed existing business processes for optimization opportunities related to master data records
Handled information requests for public and protected data, employing proper procedures to handle each protect important assets.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Exceeded departmental performance targets consistently due to strong analytical capabilities and proactive problem solving skills.
Managed various projects simultaneously while successfully meeting deadlines through effective multi-tasking abilities.
Collaborated with cross-functional teams to gather requirements for master data initiatives, resulting in improved interdepartmental communication.
Reduced data discrepancies by diligently updating and maintaining accurate records in timely manner.
Customer Service Agent II
Ecolab
02.2022 - Current
Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
Adapted to new applications and maintained knowledge of current technologies
Educated clients on account services and resolved client inquiries regarding statement information and account balances
Facilitated communications through management of inbound and outbound customer calls
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Manager
Farmers Insurance Edington Insurance
09.2020 - 02.2022
Manage budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions
Prepared meeting materials and took notes to distribute to Customers.
Paper Route Carrier
News-Gazette Inc
06.2008 - 11.2019
Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries
Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays
Assembled and bagged newspapers prior to delivery
Planned daily rounds and determined most efficient way to distribute newspapers
Maintained up-to-date records of delivery routes and customer information.
Licensed Sales Producer
American Family Insurance
02.2016 - 04.2019
Attended Continuing Education Courses and workshops to gain additional insurance industry knowledge
Provided coverage option information to assist clients in protecting assets
Analyzed risk factors to recommend appropriate coverage levels
Created sources for continuous client referrals within community and with businesses using extensive networking skills
Developed and implemented promotional strategies to increase customer base.
Licensed Sales Producer
Allstate Insurance Theresa Abel Agency
10.2014 - 10.2016
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Maintained transaction security by verifying payment cards against identification
Assessed coverage plans and long term business goals
Obtain underwriting requirements and reviews as required info has been submitted
Data entry, filing, HIPAA, Answered multi line call systems and directed calls as needed.
HR Consultant
Unique Personnel
09.2015 - 08.2016
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
Develop and organize training manuals, multimedia visual aids, and other educational materials
Coordinated meetings between project members and clients to develop ideas, discuss progress and meet goals
Payroll, timecards, vacation and reimbursement
Interviewed and job placement.
Medical Billing Specialist
CCS Medical
08.2013 - 04.2014
Communicated with insurance providers to resolve denied claims and resubmitted
Located errors and promptly refiled rejected claims
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
Identified and resolved patient billing and payment issues
Update medical records to verify all requirement have been met and all documents received.
Licensed Mortgage Consultant
Citibank Company
07.2012 - 08.2013
Communicated with clients, processing teams and other third parties to achieve prompt loan closings
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
Worked with underwriters to fix application problems and resolve issues
Followed up with clients on missing loan documents, providing guidance on best way to complete application process
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Business Co-Owner/Manager
Obsessive Detail
05.2006 - 12.2012
Controlled costs to keep business operating within budget and increase profits
Developed and maintained relationships with customers and suppliers through account development
Improved marketing to attract new customers and promote business
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Planned and budgeted accurately to provide business with resources needed to operate smoothly.