Summary
Overview
Work History
Skills
Timeline
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Angela Davis

Boston,MA

Summary

Dynamic professional with a proven track record in customer service and office management, notably at All Star Staffing LLC. Excelled in appointment scheduling and multi-line phone operation, enhancing office efficiency. Demonstrated exceptional filing management skills, contributing to the confidentiality and organization of client information. Renowned for fostering positive client relationships and streamlining administrative processes.

Overview

7
7
years of professional experience

Work History

Receptionist

All Star Staffing LLC
Boston, MA
05.2017 - 01.2020
  • Responded to inquiries from internal staff members regarding office operations.
  • Scheduled and confirmed appointments.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Assisted with special projects assigned by management when required.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Resident Assistant

Highpoint Treatment Center
Boston, MA
02.2016 - 03.2017
  • Maintained accurate records of incidents that occurred in the residence hall.
  • Assigned rooms to students.
  • Participated in regular staff meetings with Resident Director.
  • Responded and assisted with diverse needs of residents on wing.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Welcomed new residents and assisted with community adjustment.
  • Assisted with resolving student conflicts and disputes.

Resident Assistant

Victory Programs
Boston, MA
04.2013 - 05.2016
  • Maintained accurate records of incidents that occurred in the residence hall.
  • Assigned rooms to students.
  • Assisted with the evaluation and revision of residence life policies to enhance student living experience.
  • Participated in regular staff meetings with Resident Director.
  • Responded and assisted with diverse needs of residents on wing.
  • Planned fun activities throughout the semester such as holiday celebrations or themed nights.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Welcomed new residents and assisted with community adjustment.
  • Assisted with resolving student conflicts and disputes.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Answered telephones and routed calls or delivered messages.
  • Responded to resident inquiries and concerns in a timely and empathetic manner.
  • Managed administrative tasks, maintenance requests, room change process and incident reports.
  • Accompanied and supervised students during meals.
  • Conducted regular room inspections to ensure compliance with housing policies.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Educated residents on university policies and procedures related to residential living.
  • Assisted in the enforcement of residence hall policies to ensure a safe and respectful community.

Case Manager

Dimock Community Health Center
Boston, MA2013
03.2013 - 01.2015
  • Maintained accurate case records and documentation according to agency guidelines.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Conducted initial assessments to determine client eligibility for programs and services.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.

Skills

  • Appointment scheduling
  • Filing management
  • Multi-line phone operation
  • Office equipment maintenance
  • Mail distribution
  • Customer service

Timeline

Receptionist

All Star Staffing LLC
05.2017 - 01.2020

Resident Assistant

Highpoint Treatment Center
02.2016 - 03.2017

Resident Assistant

Victory Programs
04.2013 - 05.2016

Case Manager

Dimock Community Health Center
03.2013 - 01.2015

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Angela Davis