Angela Davis
Holly Hill,South Carolina
Summary
Dynamic customer service professional with a proven track record at Mr Krayola, excelling in client support and conflict resolution. Skilled in data entry and active listening, I enhanced customer loyalty through empathetic interactions and efficient problem-solving, ensuring satisfaction and repeat business. Committed to maintaining accuracy and confidentiality in all tasks.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Mr Krayola
Eutawville, SC
04.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
Summerville, SC
06.2000 - 09.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Data Entry Clerk
First Chicago Bank
Secaucus, NJ
10.2000 - 01.2001
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
Data Entry Clerk
The Bank of New York
New York, NY
06.2000 - 09.2000
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
Psychology
South Carolina State University
Orangeburg, SCSkills
- Client support
- Proficient in active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Mr Krayola
04.2018 - Current
Data Entry Clerk
First Chicago Bank
10.2000 - 01.2001
Cashier
Walmart
06.2000 - 09.2001
Data Entry Clerk
The Bank of New York
06.2000 - 09.2000
Psychology
South Carolina State University