Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angela Davis

Holly Hill,South Carolina

Summary

Dynamic customer service professional with a proven track record at Mr Krayola, excelling in client support and conflict resolution. Skilled in data entry and active listening, I enhanced customer loyalty through empathetic interactions and efficient problem-solving, ensuring satisfaction and repeat business. Committed to maintaining accuracy and confidentiality in all tasks.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Mr Krayola
04.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Walmart
06.2000 - 09.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Data Entry Clerk

First Chicago Bank
10.2000 - 01.2001
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.

Data Entry Clerk

The Bank of New York
06.2000 - 09.2000
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

Education

Psychology

South Carolina State University
Orangeburg, SC

Skills

  • Client support
  • Proficient in active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Mr Krayola
04.2018 - Current

Data Entry Clerk

First Chicago Bank
10.2000 - 01.2001

Cashier

Walmart
06.2000 - 09.2001

Data Entry Clerk

The Bank of New York
06.2000 - 09.2000

Psychology

South Carolina State University

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Angela Davis