Angela Davis-Williams
Columbia,SC
Summary
Dedicated professional with demonstrated strengths in training, customer service, time management, computer software and administrative tasks and support. Proven willingness to take on any task to support the team to help the business operations succeed. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
34
34
years of professional experience
Work History
Training Coordinator/Assistant Manager
OctapharmaPlasma
11.2021 - Current
- Develop, deliver, coordinates and track training for employees which indicates learning objectives, training plans, handouts, and review activities
- Help management team prepare for internal and external audits by presenting employee training files
- Ensure that all employees are up to date on all initial and annual trainings
- Create and assign testing of personnel related to competencies
- Maintain thorough familiarity with Federal and State regulations, FDA approved Standard Operating
- Procedure manual, European regulations
- OSHA, CLIA, DHEC and cGMP
- Ultipo for scheduling and time keeping
- Serve as first front of quality assurance for all training documents, ensuring that all paperwork was completed correctly per SOP
- Demonstrate knowledge and expertise in all area as appropriate (e.g
- Practices and communication, management development, customer service strategies, principles of audit education
- Guide new employees thru onboarding and the use of computer programs to use and help understand the mission of the company and job
- Serve as a liaison between new hires and management
- Assist and work in all areas of the center for training, observations and help
- Traveling to other center for audits and training
- Work with QA to track and trent center performance in all areas
Assistant Manager
Immunotek Bio Centers
05.2018 - 08.2019
- Created tracking and trending reports using Microsoft Programs (Word
- Excel spreadsheets, PowerPoint)
- Assist in providing strategic direction, planning and customer care and focus
- Maintain thorough familiarity with Federal and State regulations, FDA approved Standard Operating
- Procedure manual, European regulations
- OSHA, CLIA, DHEC and cGMP
- Responsible for interviewing, hiring, and training employees; planning, assigning, rewarding and disciplining employees; addressing complaints and resolving problems
- Establish payroll and assignments for staff through the use of iSolve and
- UltiPro
- Maintain center ordering and maintaining inventory electronically Provide technical support for automated apheresis equipment
- Prepare computerized daily, weekly and monthly reports for center performance
- Operations of computer (Microsoft, Excel Spreadsheets, PowerPoint and
- Outlook
- Direct, supervise and work with donor services staff to ensure adherence to policies related to customer service, operations, and safety
- Performed phlebotomy and automated blood collections assisted in other areas
- Direct or conduct hiring and training of personnel
- Establish work schedules, payroll and assignments for staff through use of
- Ultipro and Webex
- Monitor service calibrations of donor centers equipment used for taking and storing of blood and operational supplies
- Implement organizational policies and procedures for the donor centers and staff to be in compliance with Occupational Safety and Health
- Administration, Food and Drug Administration and Good Manufacturing
- Practices.
Collection Specialist III
American Red Cross
01.2017 - 04.2018
- Administrative assignments as assigned by upper management for daily reporting, email, clerical and front desk
- Balance production, donor care and quality requirements to meet daily blood collection goals
- Personally connect with donors throughout registration, collection stages to ensure quality and relay importance and value of donation
- Maintain compliance in regulatory safety and reporting requirements
- Conducted venipuncture and other automated collection procedures.
Donor Services Supervisor
OneBlood Inc
04.1990 - 09.2016
- Operations of computer (Microsoft, Excel Spreadsheets, PowerPoint and
- Outlook
- Direct, supervise and work with donor services staff to ensure adherence to policies related to customer service, operations and safety
- Performed phlebotomy and automated blood collections
- Direct or conduct hiring and training of personnel
- Establish work schedules, payroll and assignments for staff through use of
- Kronos and Hemisphere and Go to Meetings
- Administrative office assignments and tasks to Monitor service and annual calibrations of donor centers equipment used for taking and storing of blood and operational supplies
- Implement organizational policies and procedures for the donor centers and staff to be in compliance with Occupational Safety and Health
- Administration, Food and Drug Administration and Good Manufacturing
- Practices
- Inspect facilities to ensure readiness and compliance regulations
- Develop and maintain computerized record management systems to store and process data to produce reports
- Conduct and assist with internal and external audits
- Prepare activity reports for tracking and trending the status and implementation plans of programs, compliance training, and quality initiatives
- Operations of computer (Microsoft, Excel Spreadsheets, PowerPoint and
- Outlook
Education
Stranahan High School
Fort Lauderdale, FLSkills
- Administrative/Office Support
- Customer Support and Client Relations
- Microsoft word, Excel, PowerPoint
- Kronos, Hemisphere, Isolve, Ultipro
- Payroll, HR assistance
- Quality/Multi-Tasking
- Employee scheduling
- Staff training/development/traveling
- Phlebotomy
- Time management
- Verbal and written communication
- Documentation and reporting
Timeline
Training Coordinator/Assistant Manager
OctapharmaPlasma
11.2021 - Current
Assistant Manager
Immunotek Bio Centers
05.2018 - 08.2019
Collection Specialist III
American Red Cross
01.2017 - 04.2018
Donor Services Supervisor
OneBlood Inc
04.1990 - 09.2016
Stranahan High School