Angela Davis Virden
Atlanta,Georgia
Summary
Proactive and goal-oriented travel -professional with excellent time management and problem-solving skills. Known for reliability and adaptability, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm being -used to fast-paced, deadline-driven environments.
Overview
35
35
years of professional experience
Work History
Senior Corporate Travel Consultant
BCD Travel
11.2017 - Current
- Provided support during emergency situations, coordinating prompt assistance for affected travelers as needed.
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
- Leveraged advanced technology platforms to automate booking processes, increasing speed and accuracy while reducing manual errors.
- Enhanced client satisfaction by providing expert corporate travel advice and personalized itinerary planning.
Corporate Group Travel Consultant
Carlson Wagonlit Travel
06.2008 - 05.2017
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Managed complex group travel logistics, ensuring a seamless experience for all participants.
Corporate Travel Consultant
American Express
04.1989 - 09.1991
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Maintained 3 high level corporate accounts for 2 years.
Skills
- Excellent Interpersonal Skills
- Effective organizational and time management
- Strong attention to detail and accuracy
- Knowledge of reservation GDS systems (Sabre, Apollo, etc)
- Excellent technical proficiency (MS Office, Booking Builder, GPos)
- Strong problem-solving skills
- Performs well in high-demand, fast paced environments
Timeline
Senior Corporate Travel Consultant
BCD Travel
11.2017 - Current
Corporate Group Travel Consultant
Carlson Wagonlit Travel
06.2008 - 05.2017
Corporate Travel Consultant
American Express
04.1989 - 09.1991
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