Angela Dawson
Northville,MI
Summary
Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations.
Overview
29
29
years of professional experience
Work History
Program ANALYST
Department of Veterans Affairs
02.2018 - Current
- Serves as subject matter expert of the electronic medical health record and its associated software such as VISTA, Fileman, Intellispace, DST Tool, iMedConsent Web, Joint Legacy Viewer, Clinical reminders, Mental Health Assistant, etc
- For users and personnel management officials relating to all aspects of operating programs and logistical support of the VHA organization and patient care
- Aids in the planning, development, assembly, and analysis of documentation required for special studies and reports, and/or one-time projects by utilizing a private computer with various software packages to prepare reports, graphs, charts, etc., to complete tasks
- Completes complex tasks to install CPRS updates, edit reminder dialogs and quick orders, modify CPRS templates etc., and review/analyze data to identify, quantify and resolve organizational problems in support of Veterans health care needs
- Reviews all correspondence to ensure compliance with format, requirements, accuracy, grammar, and factual correctness
- As well as inputs and retrieves data in the form of various reports i.e., OPPE reports, consult tracking reports, data warehouse reports, and Fileman reports
- Explains and interprets regulations, directives, policies, and procedures relative to administration, personnel, records management, and logistics to ensure compliance
- Coordinates and conducts weekly and Annual Training for CPRS a survey of training needs, develops tools and training guides for users and staff throughout VAMC Detroit and CBOC locations according to VAMC Guidelines and Directives with limited consultative support and education
- Manages required documentation to set up and continue protection and manage of workplace archives and information to be analyzed and grant remarks on the effectiveness of training to recommend upgrades and enhancements in the structure of after-action evaluations and GEMBA walks
- Develops Mental Health Job Instruction sheets for cross-training
- Modified/Updated Job Instruction sheets for trainees and other clinical staff related to patient care and Cross Training Initiates and presents written materials, oral instructions, and hands-on training in both structured and unstructured settings
- Serves as supply liaison and maintains office equipment and perpetual inventory of supplies and equipment
- Prepares GSA quick order requests for office supplies and prepares supply requests
- Examines the cost of each item pertaining to informatics, training, equipment, supplies, purchases, etc., to ensure that funds are available to cover charges for all items related to expenses of the organization and work with organization personnel to obtain the funds
- Serves as the primary point of contact between supervisors, ITOPS, and the Human Resources Office (HRO) for information concerning new personnel onboarding (i.e., Contractors, Providers, Residents, Interns, and Fellows) and administrative actions and procedures
- Operates as a primary liaison troubleshooting computer hardware and software applications serving as a bridge linking the VA Community and IT together to ensure the services IT provides align efficiently with the needs of the Hospital, Providers, and Veterans
- Serves as primary organizer and facilitator and delivers training and educational programs to other Program Support Assistants during ADPAC Monthly Meetings and one-on-one training
- Responsible for data aggregation for training requirements and knowledge in the design of decision support tools to improve health care efficiency, effectiveness, and safety, as well as the Fire Safety Coordinator/trainer for the Clinical Informatics Department, logging and maintaining 100% safety compliant
- Developed interactive online training, reporting and internal techniques, and evaluates clinical software needs to make clinical recommendations and enhance performance management tracking tools for recordkeeping and online communication
- Implements a standardized Program Support Assistant (ADPAC) Training and trains new Service ADPACs
- Updates GUI parameters/GUI access for clinical staff within the CPRS Configuration/Clinical Applications Menu
- Updates/Reactivates consult statuses when necessary to ensure proper and timely patient care in VISTA
- Primary Clinical Informatics Service TMS LUC
- Received annual 'Outstanding Performance Evaluation's' and awards for my current job position, most recently for fiscal year 2021.
Advanced Med Supt Asst
Department of Veterans Affairs
12.2013 - 02.2018
- Subject matter expert for administrative and receptions functions and assist Veteran patients in a high-paced outpatient clinic
- Provided backup support to office staff by completing billing and filing tasks, answering phones in a timely manner and scheduling appointments
- Skilled in educating others on methods and means to make health care operations more effective and efficient and/or experience developing information related to patient care such as patient registries
- Provides professional assistance to Veterans by explaining benefits and treatment options in relation to eligibility criteria, strong problem solver
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures and during times when their anxiety is high
- Proficient in scheduling initial and follow-up appointments for 40-60 Veterans a day using Department of Veterans Affairs VistA Scheduling software
- Meticulous Attention to Detail while evaluating patient information and clinic schedule lists to determine whether the patient is vested
- Possess extensive knowledge of medical terminology and medical office practices demonstrated by increased responsibilities
- Advanced and very efficient in using Veterans Health Information Systems and Technology Architecture, VATAS, Computerized Patient Record System, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Outlook and Microsoft Access
- Excellent communication skills
- Highly sought after AFGE Union Steward
- Patient Advice Liaison.
Communications Supervisor
United States Army
10.2006 - 01.2013
- Supervised, lead and served as a Communications Supervisor for over 300 U.S
- Army Soldiers, responsible for them and their families well-being during war and peace time
- Developed SOPs in operating, a repair installation of radio, wire, and computer automated communication systems and performance management tracking tools
- Formulated and implemented plans for new software releases/applications and updates
- Communicated professionally both orally and in writing with a variety of end-users in structured and unstructured settings to identify problems, determine the accuracy of the information, use sound judgment to generate and evaluate alternatives and make recommendations
- Conducts detailed and very thorough evaluations of experimental software needs when performing work and making conscientious recommendations and development plans for new software releases/applications and updates
- Conducted training and educational programs to personnel to ensure effectiveness of the mission while deployed to Iraq
- Prioritized and solved new and recurring and problems then analyzed and presented recommendations to senior specialists for improvements
- Extensive knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities
- Subject matter expert for trained staff members in installation, operation, and repair of communication systems
- Adhered to regulations, policies and procedures, completeness, and accuracy of written work
- Analyzed and managed interrelationships of pertinent components of computer systems; Planned the sequence of actions necessary to accomplish each assignment and individually responsible for at least a segment of the overall project
- Formulated plans for improving procedures, training and processes
- Troubleshot systems comprised of security alarms and Internet connectivity
- Installed system updates to address vulnerabilities and reduce security issues
- Monitored employee tasks to gauge business functions and inefficiencies
- Maintained authoritative knowledge through continued education and ongoing training
- Investigated system issues and implemented resolutions to reduce downtime.
ARMED Security Officer Supervisor
Allied Protective Services
10.2002 - 09.2006
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Oversaw daily monitoring CCTV's and patrolled campus buildings, grounds, and work sites on foot and in vehicle
- Adviser for the security team and oversaw investigations of significant threats and the loss or misappropriation of assets
- Monitored phones, alarms, radio traffic and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Drafted security operating procedures and training materials for the human resources department and explored new technology and participates in complex projects to apply the technologies in support of health care needs
- Developed and reviewed specifications for the design and construction of security systems
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations
- Analyzed and investigated all incidents alongside functional management and security supervisors
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Used non-violent verbal de-escalation tactics to neutralize incidents volatile to staff in accordance with training and SOPs, minimalizing the threat
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Senior Motor Trans Operator
United States Army
10.1995 - 08.2002
- Supervised and coordinated staff responsible for all-wheel vehicles and heavy equipment operations and maintenance; Inspected equipment to determine needed maintenance and repairs
- Oversaw and checked proper loading and unloading of cargo on vehicles and trailers, Prepared equipment, cargo, and personnel for travel to airports, seaports, and railways
- Employed security and defense protocols to assure safety, Prepared vehicles for movement overseas by air, rail, or vessel
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily target
- Inspector for marked and labeled cargo for shipping and transport; Conducted all training for all personnel
- Supervised and documented and inventoried freight, cargo, and material shipments of all types
- Managed loading, unloading and safety of all personnel, cargo and equipment
- Inspected vehicles and completed daily maintenance actions
- Maintained proficiency in tactical planning options and convoy defense techniques
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency
- Oversaw handling and transportation of more than $3,000,000 in equipment while deployed to Honduras.
Education
Bachelor of Science - Theology/Religion
Liberty University
Lynchburg, VA08.2017
Bachelor of Science - Counseling
Liberty University
Lynchburg, VA08.2017
Bachelor of Science - Criminal Justice
Troy University
Troy, AL05.2011
Skills
- Analytical research/reasoning
- Critical Thinking
- Business process improvement
- Requirements Gathering
- Strategic Planning
- Excellent Communication
- Interpersonal skills
- Project management/planning
- Records management
- Risk Assessments
Timeline
Program ANALYST
Department of Veterans Affairs
02.2018 - Current
Advanced Med Supt Asst
Department of Veterans Affairs
12.2013 - 02.2018
Communications Supervisor
United States Army
10.2006 - 01.2013
ARMED Security Officer Supervisor
Allied Protective Services
10.2002 - 09.2006
Senior Motor Trans Operator
United States Army
10.1995 - 08.2002
Bachelor of Science - Theology/Religion
Liberty University
Bachelor of Science - Counseling
Liberty University
Bachelor of Science - Criminal Justice
Troy University