Summary
Overview
Work History
Education
Skills
Timeline
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Angela Day

Summary

I adept at working efficiently to handle high-volume assignments and support. with excellent troubleshooting, time management and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Consultative Sales

Comcast
02.2023 - Current
  • Personalize and recommen packages or services to new customers.
  • Analyzed existing accounts to identify additional sales opportunities
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Made team ambassador and recognized for top mobile sales on my team.

Packaging/ Routine Monitor

Catalent
06.2021 - 11.2022
  • Trained routine monitor for quality inspections.
  • Record and complete work orders correctly.
  • Inspect vials, labels, and packaging.
  • Load and package life saving medicine.

Credit Card Specialist

PNC Financial Services
08.2019 - 12.2020
  • Manage accounts and concerns for customers in a timely manner.
  • Assist customer with balance transfers and bill payments.
  • Assisted with disputes and troubleshooting.
  • Worked remotely.

Expander Sale Rep

PNC
06.2017 - 08.2019
  • Manage accounts for customers with disputes and troubleshooting.
  • Expand the financial relationship with the customers through new line of business.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Property Management

City Management
11.2017 - 05.2018
  • Complete leasing agreements and collect deposits for new tenants.
  • Manage and balance office books and deposits.
  • Collect rent from current tenants.
  • Show possible future tenants available properties.

Team Lead

S&P Data
03.2017 - 11.2017
  • Lead team on goals for the month and performance tracking.
  • Evaluate, authorize, or recommend approval of personal loans.
  • Advise borrowers on financial status and methods of payments.
  • Assisted with troubleshooting and billing questions.

Waitress

Truth
04.2014 - 03.2017
  • Take orders and serve food and beverages to patrons at tables.
  • Check with customers to ensure that they are enjoying their meals.
  • Take action to correct any problems.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Retention Specialist

On-Star
05.2011 - 04.2014
  • Assessed clients need to accurately solve problems and troubleshooting.
  • Enhanced customer retention by addressing concerns and resolving issues.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Handle rejection in ability to meet retention goals.

Customer Services

ACS
12.2009 - 04.2011
  • Displaying professional etiquette and courtesy when interfacing with customers.
  • Cold call customers and take payments for donations.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Education

- General Studies

Macomb Community College
Warren, MI

Skills

  • Office Administration
  • Data Entry
  • Problem-solving abilities
  • Critical Thinking

Timeline

Consultative Sales

Comcast
02.2023 - Current

Packaging/ Routine Monitor

Catalent
06.2021 - 11.2022

Credit Card Specialist

PNC Financial Services
08.2019 - 12.2020

Property Management

City Management
11.2017 - 05.2018

Expander Sale Rep

PNC
06.2017 - 08.2019

Team Lead

S&P Data
03.2017 - 11.2017

Waitress

Truth
04.2014 - 03.2017

Retention Specialist

On-Star
05.2011 - 04.2014

Customer Services

ACS
12.2009 - 04.2011

- General Studies

Macomb Community College

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Angela Day