Angela Deale
Yulee,FL
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Child Service Worker II
State of MIssouri Child Abuse and Neglect Hotline
04.2008 - 12.2009
- Relayed latest information to first responders telephone calls.
- Routed calls to police, ambulance and county social service workers.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
Child Protective Investigator
State Of Florida DCFS
01.2007 - 05.2007
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Documented all relevant information by filling out forms and completing case reports.
- Documented data and completed accurate updates to case records.
Office Manager
Brighton Christian Church
05.1996 - 08.2001
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Master of Science - Social Work
University of Missouri
Columbia, MO05-2010
Bachelor of Arts - Social Work
University of Kentucky
Lexington, KY05-2005
No Degree - General Studies
University of Louisville
Louisville, KY08-1994
Skills
- Patient-centered care
- Emergency intervention
- Client documentation
- Mandatory reporting procedures
- Compassionate
- Biopsychosocial assessments
- Disability support
- Case management
- Independent judgment
- Case documentation
- Social services
- Safety planning
Timeline
Child Service Worker II
State of MIssouri Child Abuse and Neglect Hotline
04.2008 - 12.2009
Child Protective Investigator
State Of Florida DCFS
01.2007 - 05.2007
Office Manager
Brighton Christian Church
05.1996 - 08.2001
Master of Science - Social Work
University of Missouri
Bachelor of Arts - Social Work
University of Kentucky
No Degree - General Studies
University of Louisville
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