Angela Dean
Cordova,TN
Summary
Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
20
20
years of professional experience
Work History
Protective Services Officer
North American Security| IRS
Memphis, TN
08.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
United States Post Office
PSE Clerk
Memphis, TN
02.2022 - 05.2022
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Prepared and delivered investigative reports and briefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Correctional Officer Sergeant/Compliance Officer
Mississippi Department Of Corrections
Lambert, MS
06.2006 - 08.2021
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Handled inmate counts and searches for missing inmates.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
General Studies
Mississippi Delta Community College
Moorhead, MSAssociate of Arts - Criminal Justice
University of Phoenix
Arizona City, AZ07.2013
High School Diploma -
Leflore County High School
Itta Bena, MS05.2001
Skills
- Intruder Removal
- CPR Certified
- Incident Reporting
- Crisis Management Plans
- Customer Service
- Employee and Visitor Screening
- First Aid Training
- Detailed Activity Logs
- Reliable and Responsible
- Database Query Software
- Active Listening
- Microsoft Office
- Armed Security Guard Certification
- Motor Vehicle Escort
- Network Monitoring Software
- Schedule Coordination
Timeline
United States Post Office
PSE Clerk
02.2022 - 05.2022
Protective Services Officer
North American Security| IRS
08.2021 - Current
Correctional Officer Sergeant/Compliance Officer
Mississippi Department Of Corrections
06.2006 - 08.2021
General Studies
Mississippi Delta Community College
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Leflore County High School