ANGELA MORSE
Greensboro,NC
Summary
Efficient client billing professional with over twenty years of billing experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in maximizing company compliance with applicable laws and standards, including HIPPA. Experience in obtaining accurate diagnosis codes for medical bills to ensure claims are paid accordingly. In-depth knowledge of claims processing, database management and correspondence. Team-oriented, dependable and performance-driven.
Overview
25
25
years of professional experience
Work History
Senior Client Billing Representative
Optum-United Health Care, 4388 Federal Dr
06.2006 - 08.2023
- Updated patient’s current insurance information and dx codes provided by doctor’s office
- Worked directly with doctor’s office to obtain any corrected and/or updated information to get claim processed and paid in accordance with insurance policies
- Answered patient's questions regarding claim processing by medical insurance
- Processed patient's payment request
- Filed patient's medical bills to insurance to ensure payment to laboratory
- Offered patient discounts on lab bills due to them not having medical insurance
- Met or exceeded service and quality standards every review period
- Made outbound calls to patients to advise of any past due balances and attempted to collect payment
- Made monthly bonus incentive every month for past two years for being one of the top collectors in billing department
- Managed high call volume with tact and professionalism
- Processed medical claims for payment
- Reviewed medical benefits, claims, and contracts with customers
- Reviewed CPT, diagnostic, and procedure codes to verify if medical benefits were available for customer
- Assisted customers in locating an in-network provider that would be most cost effective for them
- Accurately documented, researched and resolved customers issues.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Versed in the Revenue Billing Cycle
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Maintained up-to-date knowledge of current and emerging HIPPA compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Collections Representative
CITIGROUP
01.2004 - 06.2006
- Collected on Sears accounts that were 30, 60- and 90-days delinquent
- Offered members payment arrangements to help bring past due accounts current
- Provided credit and consumer counseling.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Received and submitted customer payments to further reduce open account balances.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Senior Customer Service Representative
AT&T Wireless
02.1999 - 07.2004
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Placed orders for cellular phones and educated members on the different rate plans available to them
- Answered billing inquiries and provided troubleshooting help with cell phones
- Assisted with customer escalations and trained new hires
- Defused volatile customer situations calmly and courteously.
Customer Service Representative
NCO Group
08.2002 - 01.2004
- Tracked in-transit packages for UPS customers
- Scheduled the pick-up and delivery of packages for residential and business customers
- Communicated with UPS drivers and local packaging hub for status of lost and/or damaged packages.
Education
No Degree - Nursing
Guilford Technical Community College
Jamestown, NCSkills
- Revenue Generation
- Client Service
- Proficient with Microsoft Office products
- Medical Billing & Coding
- Payment Transactions & Processing
- Medical Billing & Collections
- Claim Billing & Processing
- Medical Insurance Verification & Filing
- Member Inquiries and Renewals
- Insurance Terminology
- HIPAA and Confidentiality Compliance knowledge
- Risk Management Strategies
- Client Correspondence
- SAP Knowledge
- Account Reconciliation
- Billing Process Management
- Standard Operating Procedures Understanding
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancementPaid time offPersonal development programsWork from home optionTimeline
Senior Client Billing Representative
Optum-United Health Care, 4388 Federal Dr
06.2006 - 08.2023
Collections Representative
CITIGROUP
01.2004 - 06.2006
Customer Service Representative
NCO Group
08.2002 - 01.2004
Senior Customer Service Representative
AT&T Wireless
02.1999 - 07.2004
No Degree - Nursing
Guilford Technical Community College
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