Angela DeBockler
Dallas,TX
Summary
Experienced and passionate hospitality professional with over 5 years in the industry and a Bachelor's degree in Hospitality Management. Proven ability to excel in dynamic team settings, fostering positive relationships, and achieving team goals. Committed to surpassing customer expectations, ensuring operational efficiency, and upholding service standards. Adaptable and trend-aware, I am ready to leverage my leadership, customer service, and operational management skills in a new challenge, making a significant impact on a dedicated team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Room Operations Voyager Manager
Westin Irving Convention Center
06.2023 - Current
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
- Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Manages operations of Front desk, Bell Services, Club Level and VIP Services
Admissions Officer Worker
Indiana University of PA
11.2021 - 05.2022
- Identified and corrected data entry errors to prevent duplication across systems.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Provided excellent follow-up when prospective students Emailed with questions
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
Banquet Captain
Indiana Country Club
06.2021 - 03.2022
- Assisted and Supervised staff Tending and serving 250 Guest per event
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
Assistant Manager
Papa Vs Pizzeria
04.2017 - 11.2021
- Directed and led 25 employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Opened, Closed, and Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Education
Study Abroad - International Business
Hanyang University
South KoreaBachelor of Arts - Hospitality Administration And Management
Indiana University of Pennsylvania
Indiana, PA05.2022
Skills
- Staff Management
- Complex Problem-Solving
- Guest Relations
- Data Entry
- POS Systems
- Teamwork and Collaboration
- Time Management
- Verbal and Written Communication
Certification
- RAMP Certified
- Serve Safe Certified
- CPR Certified
- Table Games Dealer Certification and Licence
Timeline
Room Operations Voyager Manager
Westin Irving Convention Center
06.2023 - Current
Admissions Officer Worker
Indiana University of PA
11.2021 - 05.2022
Banquet Captain
Indiana Country Club
06.2021 - 03.2022
Assistant Manager
Papa Vs Pizzeria
04.2017 - 11.2021
Study Abroad - International Business
Hanyang University
Bachelor of Arts - Hospitality Administration And Management
Indiana University of Pennsylvania
Similar Profiles
Kayla NullKayla Null
Bartender at Westin Irving Convention Center - Mesa MezcalBartender at Westin Irving Convention Center - Mesa Mezcal
Nicolas LinardiNicolas Linardi
Specialty Chef - BBQ at Gaylord Texan Resort & Convention CenterSpecialty Chef - BBQ at Gaylord Texan Resort & Convention Center
MICHELLE DE GUZMANMICHELLE DE GUZMAN
Director of Front Office at The Westin Maui Resort & SpaDirector of Front Office at The Westin Maui Resort & Spa
Chris HansenChris Hansen
Senior Software Engineer at IBM Consulting (formerly Dialexa)Senior Software Engineer at IBM Consulting (formerly Dialexa)
JOE J CARRILLO.SRJOE J CARRILLO.SR
Lead Maintenance Supervisor at 4123 Cedar SpringsLead Maintenance Supervisor at 4123 Cedar Springs