Angela DeChant

Front Desk Receptionist

Lakewoods Resort

Cable, WI

01.2004 - Current

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Performed data entry into computer systems to maintain accurate records of customer information.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Provided administrative support such as filing documents, photocopying and scanning materials.
Updated customer information in databases regularly to ensure accuracy of records.
Handled cash transactions accurately, balancing the register at the end of each shift.
Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Verified identity documents for new customers before opening accounts in accordance with company policies.
Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Protected clients' rights by maintaining confidentiality of personal and financial information.