Angela De Gracia
BS Civil Engineering Student
Tallahassee
Summary
Dynamic professional excelling in problem-solving and office management. Proven ability to enhance customer satisfaction and streamline operations. Strong teamwork and leadership skills, adept at managing multiple tasks in fast-paced environments. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Receptionist
Florida State University
06.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Volunteer
Panama Canal
01.2017 - 12.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Social Media Manager
Laura Armuelles
05.2021 - 01.2022
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
Bachelor of Science - Civil Engineering
Florida State University
Tallahassee, FL 05.2001 -
High School Diploma -
St. Mary School
Panama City, Panama 05.2001 -
Skills
- Data entry
- Telephone skills
- File management
- Office management
- Teamwork and collaboration
- Computer skills
- Time management
- Leadership qualities
- Problem-solving
Timeline
Receptionist
Florida State University
06.2023 - 08.2024
Social Media Manager
Laura Armuelles
05.2021 - 01.2022
Volunteer
Panama Canal
01.2017 - 12.2022
Bachelor of Science - Civil Engineering
Florida State University
05.2001 -
High School Diploma -
St. Mary School
05.2001 -
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