Angela De Leon
Los Angeles,CA
Summary
I have a passion for music and individuals experiences. That passion grew into more than seven years of event production managing and leading high-profile event teams. Accustom to problem solving, budget management, highly dependable, detail-oriented with broad experiences in electronic ticket entry and access control systems. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Ticketing Operations Coordinator (contract)
Patron Technology
Los Angeles, CA
02.2022 - Current
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Liaised between customers and management to ensure smooth operations delivery.
- Communicated missions and goals while aligning each with operational initiatives and delivery of professional ticketing and entrance services.
Ticketing Admin Assistant (contract)
Recording Academy
Santa Monica, CA
11.2018 - Current
- Checked system for seats and provide customers with all ticketing and carpet access information.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project operations with high end clients.
- Responded effectively to sensitive inquiries or complaints.
- Provided ticketing and FOH operations management support while building and maintaining cooperative working relationships.
Client Operation Manager
Front Gate Tickets
Los Angeles, CA
09.2019 - 12.2023
- Lead to all on-site operations that help support all technical ticketing needs.
- Demonstrated advanced product knowledge to prevent customer issues.
- Built ticketing events and sales, staffed, and managed all festival locations where our ticketing system functioned.
- Worked with all internal teams to deliver accurate information to customers and clients.
Ticketing Operations Manager (contract)
Insomniac Events
Los Angeles, CA
10.2016 - 10.2020
- Delivered positive customer experiences to headliners by implementing effective operational calls inside and outside of the box office.
- Resolved service issues involving counterfeit tickets, refunds, and reprints.
- Staffed and managed the box office to accommodate walk-up sales, will-call window, and inquiries.
Skills
- Project management
- Contract negotiations and administration
- Highley experienced with ticketing systems
- Firm time management
- Exceptional customer service
- Proven ability to manage and lead a team
- Ability to work in all different environments
- Sales strategy development
Timeline
Ticketing Operations Coordinator (contract)
Patron Technology
02.2022 - Current
Client Operation Manager
Front Gate Tickets
09.2019 - 12.2023
Ticketing Admin Assistant (contract)
Recording Academy
11.2018 - Current
Ticketing Operations Manager (contract)
Insomniac Events
10.2016 - 10.2020
Similar Profiles
Abdullah AL-MaaitahAbdullah AL-Maaitah
Intern – Backend Developer at Patron TechnologyIntern – Backend Developer at Patron Technology
Fernando MartinezFernando Martinez
Assistant Handyman at Patron PinturaAssistant Handyman at Patron Pintura
Anthony MadjerichAnthony Madjerich
Server/Bartender at El Patron TequileriaServer/Bartender at El Patron Tequileria
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Amit ShahAmit Shah
Owner at Zoom RoomOwner at Zoom Room