Angela Del Rio
Hayward,USA
Summary
Dedicated expert with a focus on delivering exceptional customer support. Skilled in communication, problem-solving, and managing cash transactions, including accounts receivable. History of driving improvements in operational processes to boost customer satisfaction. Collaborates effectively with cross-functional teams to meet compliance and operational objectives. Customer-focused with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
25
25
years of professional experience
Work History
Service Coordinator
Atlas Copco Compressors
Fremont, CA
03.2024 - Current
- Ensured accurate and timely order entry completion.
- Coordinated service operations with managerial oversight.
- Tracked and expedited parts as necessary, ensuring timely delivery in SAP.
- Provided timely updates on order status, extended lead times, and revised estimates.
- Assist with maintaining service plan orders by updating the status for scheduled jobs based on parts movement.
- Prepare and process work orders and warranties.
- Maintain, update, and verify customer information.
- Build and maintain positive customer relationships.
- Resolved customer inquiries related to order processing in a timely manner.
- Provided support to other departments during peak order periods.
- Answered customer account inquiries and provided resolution.
- Provided order tracking information and resolved issues when needed.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Answered customers' questions about products, prices, and availability.
- Managed shipment packing and tracking through software applications.
- Collaborated with cross-functional teams to optimize operational workflows.
Accounts Receivable Specialist
Apttus
San Mateo, CA
06.2021 - 05.2023
- Maintained accurate records of all accounts receivable transactions.
- Utilized specialized software systems for tracking customer accounts receivables activity.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Created reports on Accounts Receivable performance for management review.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Nutrition Partner
Kaiser Permanente
Redwood City, CA
07.2020 - 05.2021
- Ensured timely delivery of meals and supplies for patients and non-patient food services, in accordance with departmental standards and regulatory requirements.
- Received food and supplies, directed appropriate storage, and updated inventory records to ensure on-time availability.
- Processed information related to the nutritional care of patients, including dietary requirements, preferences, allergies, and special needs.
- Collected, maintained, and communicated data to relevant departments to ensure the timely delivery of food and supplies.
- Collaborated with other departments, including nursing and food services, to ensure excellent patient care and satisfaction.
- Answers the telephone and responds to customers in a timely manner.
- Problem solves for customers, such as patient care team members, clinical dietitians, etc.
- Perform other related duties as required.
TV Traffic Coordinator
CBS Television Stations
San Francisco, California
07.2020 - 04.2021
- Logged program activities and maintained official station records for internal use and government review.
- Created and implemented new programming ideas to keep station relevant and growing.
- Facilitated collaboration between news and programming departments to accomplish broadcasting objectives.
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
Traffic Assistant
KTVU Fox 2 News
Oakland, CA
01.2001 - 08.2012
- Determined optimal program schedules to maximize viewer engagement and advertiser commitments.
- Balanced diverse content to cater to various audience segments.
- Analyzed audience data to adjust schedules, enhancing overall viewership.
- Collaborated with production, marketing, and sales teams to ensure programming alignment with business objectives.
- Coordinated logistics for program timings, commercial breaks, and promotional spots.
- Utilized specialized software for efficient scheduling and conflict resolution.
Education
Some College - Criminal Justice, Legal Studies, Business Admin
Laney College
Oakland, CASkills
- Dedicated to customer service excellence
- Accurate data entry
- Effective verbal and written communication
- Multitasking and problem-solving
- Strong organizational abilities
- Proficient in Google Calendar management
- Experienced in MS Office applications
- Cash and payment handling
- Order processing management
- Accounts receivable management
- Customer service
- Strong attention to detail
- Precise data management
- Effective team collaboration
- Customer relationship management
- Flexible and adaptable
- Teamwork and collaboration
- Order management
- Appointment scheduling
- Information classification
- File/records maintenance
- Scanners and copiers
- Phone answering
References
References available upon request.
Personal Information
Timeline
Service Coordinator
Atlas Copco Compressors
03.2024 - Current
Accounts Receivable Specialist
Apttus
06.2021 - 05.2023
Nutrition Partner
Kaiser Permanente
07.2020 - 05.2021
TV Traffic Coordinator
CBS Television Stations
07.2020 - 04.2021
Traffic Assistant
KTVU Fox 2 News
01.2001 - 08.2012
Some College - Criminal Justice, Legal Studies, Business Admin
Laney College
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