Jessi Taylor
Frankfort,KY
Summary
Dynamic professional with a proven track record at Sheridan Books, Inc., excelling in manufacturing and quality assurance. Skilled in problem-solving and conflict resolution, I effectively trained staff and optimized operations, ensuring high-quality output. My analytical mindset and commitment to excellence drive successful outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assmebly line
Sheridan Books, Inc
Versailles, US
10.2023 - Current
- Operated printing presses with precision to produce high-quality printed materials.
- Monitored machinery performance and made adjustments to maintain optimal operations.
- Conducted regular maintenance checks on equipment to prevent breakdowns and delays.
- Followed safety protocols to create a safe working environment for all employees.
- Trained new staff on machine operation and safety procedures effectively.
- Inspected finished products for quality assurance before distribution to clients.
- Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
Customer Service Representative
Walmart
Lexington, Kentucky
02.2017 - 09.2023
- Resolved customer complaints and ensured satisfaction through effective communication.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges following company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier/Customer Service
Gordmans
Lexington, US
08.2016 - 01.2017
- Provided excellent customer service at checkout and assisted with transactions.
- Handled cash, credit, and gift card payments efficiently during busy shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and store promotions effectively.
- Processed returns and exchanges following company policies accurately.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new cashiers on procedures and customer service best practices.
Education
High School Diploma -
West Jessamine High School
Nicholasville, KY05-2007
Skills
- Assembly Techniques
- Manufacturing
- Quality Control
- Process Improvement
- Supply Chain
- Inventory Management
- Problem solving
- Analytical and critical thinking
- Team Collaboration
- Negotiation
- Budgeting
- Conflict resolution
Timeline
Assmebly line
Sheridan Books, Inc
10.2023 - Current
Customer Service Representative
Walmart
02.2017 - 09.2023
Cashier/Customer Service
Gordmans
08.2016 - 01.2017
High School Diploma -
West Jessamine High School