Angela DeNero
Galion
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Proficient in document management systems and ensuring compliance with privacy regulations. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
26
26
years of professional experience
Work History
Office Manager
Coldwell Banker Mattox McCleery Realtors
08.2019 - Current
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
- Handled payroll and commission for agents, and all tax filings for the office
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Increased office efficiency by utilizing and training a centralized digital document management system
- Developed and implemented employee recognition programs to boost morale and increase employee engagement
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Served as point of contact for building maintenance issues coordinating repairs promptly
Billing Specialist
MT Business Technologies Inc.
05.2013 - 08.2019
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Maintained confidentiality of sensitive financial information while handling invoicing tasks
- Provided training and guidance to new team members on billing processes and systems
Licensed Realtor
Coldwell Banker Mattox McCleery Realtors
04.2011 - 05.2013
- Developed and maintained a strong network of clients through referrals, networking events, and online marketing strategies
- Negotiated contracts and terms of sale between buyers and sellers to ensure mutually beneficial agreements
- Provided expert guidance to clients throughout the entire buying or selling process, including property showings, inspections, financing options, and closing procedures
- Collaborated with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions
- Stayed up-to-date with local real estate market trends and changes in regulations to provide accurate information to clients
- Generated comparative market analysis reports (CMA) for sellers providing them insights into current market conditions
- Coordinated open houses showcasing properties' unique features resulting in increased interest from potential buyers
Assistant Manager
School Specialty, Inc.
04.1999 - 10.2010
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 40-60 seasonal employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving order entry accuracy, productivity, and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed order entry data and reviewed customer service calls to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
Accounting And Finance
The Ohio State University
Mansfield, OHSkills
Accounts Payable
Office Management
Document Management Systems
Microsoft Windows
Training & Development
Tax Experience
Accomplishments
Recognized as Battalion Sergeant of the Month during my service in the U.S. Army.
Recipient of the Army Commendation Medal for exceptionally meritorious achievement during Operation Desert Storm.
Languages
Arabic
Limited Working
Timeline
Office Manager
Coldwell Banker Mattox McCleery Realtors
08.2019 - Current
Billing Specialist
MT Business Technologies Inc.
05.2013 - 08.2019
Licensed Realtor
Coldwell Banker Mattox McCleery Realtors
04.2011 - 05.2013
Assistant Manager
School Specialty, Inc.
04.1999 - 10.2010
Accounting And Finance
The Ohio State University
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