Angela Dennis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Medical Records Associate
COLUMBUS ONCOLOGY AND HEMATOLOGY ASSOCIATES
11.2021 - Current
- Organize and maintain health information both in paper files and in Electronic Health Record.
- Manage data including patient information, medical histories, physician exams, test results, treatments and services provided.
- Consult with health care professionals to ensure information is accurate.
- Fulfill both external and internal requests for patient health information by scanning, emailing, faxing and traditional mail.
- Assist other departments and staff as needed to ensure patient care is carried out in an expeditious manner by obtaining medical information from other healthcare facilities.
- Daily implementation of HIPAA Privacy practices in all aspects of daily workflow.
- Daily and monthly tracking of infusion drug waste into MAR Flowsheet.
- Improve patient care by maintaining accurate and up-to-date medical records for easy accessibility.
- Ensure timely document processing, resulting in more efficient patient care and treatment.
- Assist with the transition from paper to electronic health records, streamlining the filing system and reducing errors.
- Collaborate with healthcare professionals to verify patient information, enhancing overall accuracy of medical records.
- Conduct regular audits of medical records, ensuring compliance with HIPAA regulations and safeguarding sensitive patient data.
- Provide exceptional customer service when responding to requests for copies of medical records from patients or legal representatives.
- Facilitate smooth communication between departments by diligently transferring pertinent medical information as needed.
- Enhanced interdepartmental collaboration through effective communication regarding record updates or changes, promoting a team-oriented work environment.
- Managed complex release-of-information requests while maintaining strict adherence to privacy laws and regulations, protecting sensitive patient information at all times.
- Efficiently resolved discrepancies in medical records with attention to detail, ensuring reliable documentation for future reference purposes.
- Coordinated effectively with insurance companies during billing-related inquiries or disputes involving patient medical records.
- Maintain a high level of professionalism and confidentiality when handling sensitive patient information, fostering trust between patients and the healthcare organization.
- Maintain confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Process medical records requests from outside providers according to facility, state, and federal law.
- Scan medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintain patient confidence by keeping patient records information confidential.
- Maintain patient records systems by archiving, scanning and indexing important documents and files.
- Upload physician progress notes, history, and physicals into electronic medical records.
- Obtain necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Print and photocopy documents to provide patients with copies of medical records.
- Respond to patient inquiries to provide information and details of medical records.
- Utilize electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Verify accuracy of patient information in medical records.
- Follow up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
Patient Services Representative
CENTRAL OHIO PRIMARY CARE/COLUMBUS ENDOCRINOLOGY
05.2021 - 11.2021
- Provided both clinical and clerical support to Medical Assistants, physicians, and other staff as needed, including, but not limited to: triage and rooming of patients prior to in person appointments and virtual visits, obtaining lab and imaging results, as well as insulin pump and continuous glucose monitor readings
- Answered Script Line and routed incoming requests for medication refills to the appropriate clinical associate
- Gathered appropriate patient records for referral to other medical institutions and sent as appropriate
- Followed up on outgoing referrals by placing calls to external providers.
- Transmitted facsimiles to other medical offices and organizations
- Scanning and Indexing into EMR software.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Support Assistant /Scheduling Coordinator
ARTHUR G.H. BING, M.D. CANCER CENTER, OHIO HEALTH INFUSION CENTER
03.2017 - 05.2021
- Triaged 30-40 patients during treatment day
- Instrumental in reducing patient triage /wait time by 50 percent by implementation of automatic documentation
- Notified nursing staff to possible barriers to treatment
- Worked with team lead to ensure that infusion center is running smoothly
- Oversaw upwards of 20 + patients at a time, ensuring safety and comfort at all times
- Monitored patient vitals during treatment, notified nurses of any changes
- Maintained fiscal responsibility for ordering and stocking of infusion center supplies on a weekly basis
- Worked with cancer research staff to track patients as needed
- Oversaw volunteer support
- Answered incoming phone calls and routed them as necessary
- Addressed visitors and directed them to services within the Riverside Campus
- Maintained safety logs for infusion center
- Tracked and logged vitals within Electronic Medical Record
- Responsible for setting up new patients for chemotherapy and other drug infusions
- Worked with other departments and physician offices to stay updated on patient progress
- Worked along with nursing staff and physicians to ensure patients were scheduled based on need and availability
- Responsible for maintaining schedules of recurring patients.
Education
Multi-competency Health - Phlebotomy
Columbus State Community College
Columbus, OHMedical Coding/Transcription -
At-Home Professions
Fort Collins, COSkills
- Time Management Capabilities
- Office Equipment Operation
- Strong Attention to Detail
- Quality Control Measures
- Medical Terminology Expertise
- Continuous Learning Attitude
- Decision Making Abilities
- Healthcare Compliance Knowledge
- Documentation and Reporting
- Patient Confidentiality Maintenance
- HIPAA Regulations Proficiency
- Information Verification Techniques
- Multitasking Proficiency
- Adaptability and Flexibility
- Customer Service Orientation
- Teamwork and Collaboration
- Data Entry Accuracy
- Records Organization Abilities
- Medical Office Administration
- Data Security
- Medical Terminology
- EMR / EHR
- Filing Systems Expertise
Timeline
Medical Records Associate
COLUMBUS ONCOLOGY AND HEMATOLOGY ASSOCIATES
11.2021 - Current
Patient Services Representative
CENTRAL OHIO PRIMARY CARE/COLUMBUS ENDOCRINOLOGY
05.2021 - 11.2021
Patient Support Assistant /Scheduling Coordinator
ARTHUR G.H. BING, M.D. CANCER CENTER, OHIO HEALTH INFUSION CENTER
03.2017 - 05.2021
Multi-competency Health - Phlebotomy
Columbus State Community College
Medical Coding/Transcription -
At-Home Professions
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