Angela Derrick
Sherman,TX
Summary
Engaged leader offering over 20 years of experience in executive and administrative assistance, customer service, human resources, payroll, benefits management, and project management with a strong reputation for delivering on goals. Drives success throughout the organization by fostering relationships and providing consistent follow-through. Creates new processes and procedures to drive efficiency and effectiveness. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
Texoma Top Shelf E-Cig and Vape
Sherman, TX
06.2018 - 06.2023
- Maintained all aspects of the business including, purchasing, accounting, customer service, keeping accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Marketing Coordinator
Texoma Top Shelf E-Cig and Vape
Sherman, TX
12.2015 - 11.2017
- Maintained a positive web presence through social media; developed website materials such as images, graphics, and presentations.
- Designed and implemented promotional and holiday events such as contests, drawings, and sales campaigns; advertised the events on social media with originally created content
- Researched products and competitors to gain perspective on possible improvements to inventory; assist Owners’ with brand messaging and differentiation between the store and product line.
HR Service Center Representative
Baylor Scott & White Healthcare
Temple, TX
03.2014 - 02.2015
- Served as frontline support on all HR processes and services for BSWH staff, management, and external customers; acted as a resource for supervisors and management for interpreting and explaining HR policies and procedures, benefit and retirement plans
- Received and routed a high volume of incoming calls while maintaining a 90% or above average of resolving calls at initial contact
- Accurately process paperwork for new hires, obtain appropriate I-9 verification documents, provide employment verifications; input employee disciplinary counseling documentation into PeopleSoft for Staff Relations
- Responsible for making security badges, ensuring employees have the appropriate security access, requesting special access as needed.
- Assisted benefits department with back log of emails and SharePoint inquiries involving detailed explanation of retirement plan changes, medical, vision, and dental benefit costs, and explanation of deductions on paychecks.
Recruiter
Spherion– Group Petroleum Services
Temple, TX
08.2013 - 08.2013
- Implemented filing system for all past and new applicants; created spreadsheets for organizing and tracking candidates through the hiring process
- Conducted phone screens for prospective candidates; scheduled required driver testing for candidates; requested all criminal and motor vehicle backgrounds, also pulled PSP driver reports from The Federal Motor Carrier Safety Administration
- Scheduled Department of Transportation physicals and drug screens with Concentra providers and reviewed results; contacted candidates by phone to verbally offer jobs and mailed official offer letters.
Supervisor, Site Operations
Blackboard Student Services
Killeen, TX
03.2012 - 02.2013
- Reported directly to the Contact Center Director, maintained a 50,000 sq ft operations facility with direct responsibility for 4 employees and the safekeeping of all 400+ employees on site
- Responsible for vendor relationships with landlord, utility and, other site providers to include inventory management; created expense reports for all purchases made with company credit card
- Managed and coordinated all client, executive, and employee related events including sales forums, congressional visits, and site celebrations, supported management team, off site executives, and other departments with administrative tasks
- Maintained all security access for entire site; printed, activated, and deactivated all data/security cards, coordinated security/access testing on all entrances
- Designed and implemented employee recognition programs across 2 site locations
- Continued to support various HR tasks for payroll and recruiting efforts in peak hiring season
Human Resources Assistant
Blackboard Student Services
Killeen, TX
12.2010 - 03.2012
- Supported all day-to-day HR functions including benefits and payroll, prepared and processed new hire paperwork, verified and updated employee information in HRIS and Payroll system
- Maintained and documented all garnishment orders, processed all time exceptions, input direct deposit information for active employees
- Prepared and administered benefit packets for all eligible employees, conducted open enrollment group and one-on-one information sessions, researched employee concerns and acted as a liaison between employee and insurance company, performed benefit audits ensuring accuracy
- Point of contact for all employee payroll concerns, researched discrepancies, identified solutions, and submitted all payroll data for processing; worked directly with payroll systems analyst to determine and troubleshoot systems issues
- Supported recruiting functions by organizing and scheduling candidate interviews based on skills and credentials, conducted Workday training for all new hires, and provided timekeeping and reporting training for supervisors in Verint (timekeeping management system)
- Maintained employee confidential information including personnel and employee medical files, completed all employment verification requests; completed I-9 in accordance with USCIS guidelines
Education
Master of Science - Human Resource Management
Texas A&M University – Central Texas
08.2015
Bachelor of Business Administration - Accounting
Texas A&M University – Central Texas
08.2011
Associate of Science - Business Administration
Grayson County College
08.2007
Timeline
Operations Manager
Texoma Top Shelf E-Cig and Vape
06.2018 - 06.2023
Marketing Coordinator
Texoma Top Shelf E-Cig and Vape
12.2015 - 11.2017
HR Service Center Representative
Baylor Scott & White Healthcare
03.2014 - 02.2015
Recruiter
Spherion– Group Petroleum Services
08.2013 - 08.2013
Supervisor, Site Operations
Blackboard Student Services
03.2012 - 02.2013
Human Resources Assistant
Blackboard Student Services
12.2010 - 03.2012
Master of Science - Human Resource Management
Texas A&M University – Central Texas
Bachelor of Business Administration - Accounting
Texas A&M University – Central Texas
Associate of Science - Business Administration
Grayson County College